Behrooz Najafi

Experience

• 

  SAEI Group

  Jan 2016 - Sept 2021

  •Managing the IT Managed Service Team for messaging services.•Managing the flow of daily operations.•Reporting team performance and technical details in weekly/monthly meetings.•Collaborating with technical teams to prepare postmortems to focus on improving performance in the future.•Raising issues, offering advice, keeping account managers informed, and tracking the issues to be resolved.•Providing regular updates on key projects, issues, and priorities.•Validating and evaluating provided root cause analysis (RCA).Tools and Applications I use daily: Jira, Secure CRT, SQL, Oracle, Zabbix, Grafana, Wireshark, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft Onenote, Notepad++, Unicode code converter, JSON Validator, XML Formatter, Apps developed by Mahindra Comviva (ECP-EN), Comviva Ticketing Tool(eagle). Show less •Handling tasks and incidents via the ticketing system.•Troubleshooting and resolving application issues.•Diagnose defects by analyzing their root causes.•Monitoring services performance.•Tuning for Performance improvements.•Integrating with external third parties such as banks.•Integrating with internal third parties such as Ericsson- Huawei -Tecnotree -6D Technologies through API calling.Tools I use daily: Jira, Secure CRT, SQL, Oracle, MongoDB, Zabbix, Grafana, Wireshark, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft Onenote, Notepad++, Unicode code converter, JSON Validator, XML Formatter, Apps developed by Mahindra Comviva (USSD-SELFCARE). Show less

  • Technical Support Team Leader

    Jan 2020 - Sept 2021

  • Junior DevOps Engineer

    Jan 2016 - Jan 2020