Jessica MacLagan

Experience

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  Oconee State Bank

  Sept 2012 - Aug 2015

  BSA Specialist

  I gathered, processed, and organized BSA, AML, and other data need for submission, required of the bank to maintain compliance. I identified and reported suspicious activity, part of an effort to decrease risk or remove risk all together,My achievements include:» Submitted reports in a timely manner, while maintaining accuracy, setting the standard for turnaround rate.

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  BlueCross BlueShield of Tennessee

  Sept 2015 - Nov 2016

  Consumer Associate

  I provided satisfactory solutions related to insurance policies, claims, and bills for individual federal government employees.In coordinating and collaborating with doctors, insurance companies, and members, I assisted with ensuring that claims had been processed according to the contract in each policy and the contracts the insurance companies had with individual doctors. I applied my knowledge and experience in Medical Coding and Claims for insurance payments to address and resolve issues with policies, claims, and billing.My achievements include:» Met and surpassed sales calls goals, receiving perfect ratings for delivering accuracy and proficiency with each call. Show less

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  Tennessee Valley Federal Credit Union

  Nov 2016 - Feb 2020

  Compliance Officer

  I ensure that all daily policies and procedures within the credit union are supporting the overall efforts to remain compliant according to state and federal regulations, as well as promote operational effectiveness and efficiency.I carry out and oversee aspects of the daily activities, such as supporting the Bank Secrecy Act, conducting Employee Training, OFAC, Federal Reporting, Risk Monitoring, and AML reviews, verifying that the institution acknowledges and follows the regulations of the State of Georgia, the State of Tennessee, and the federal government. I attend board meetings, sharing pertinent information regarding changes to existing polices or the introduction of entirely new policies. I arrange and lead staff compliance trainings for the entire institution. I conduct, review, and finalize direct reports while supervising the activities of employees throughout the organization. I identify risk and look for effective means and opportunities to reduce or completely extinguish risk.My achievements include:» Directing and guiding the everyday functions of 3-5 direct employees. » Implementing an innovative and effective enterprise training system.» Instituted polices that aligned with the overall goals and objectives of the company.» Received and maintained perfect audit scores. Show less

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  Credit Union National Association

  Mar 2020 - Dec 2023

  Instructional Design Manager

  I maintain and create our compliance training portfolio by running events such as: » Our face-to-face schools: Regulatory Compliance Certification School, HR Compliance Certification School, and our Enterprise Risk Management School,» Our eSchools: Cannabis Financial Services eSchool, IRA Fundamentals and Advanced eSchools, Small CU Compliance Overview eSchool, and 10 others,» Our Product Lines: RegTraC Books and our Vendor Management Courses,» Our Future Events: Redesigning our pillar course, the compliance certification school, to reach a wider audience, where they are at.For these events and product lines, I source speakers, create schedules, determine appropriate audits of curriculum and exams, maintain accreditation standards, determine annual budgets, coordinate event staff, and review audience needs and desires for new content and materials. I collaborate with departments such as marketing, hotel meetings staff, subject matter experts, and production to make sure each event and product line has exactly what they need to be successful while keeping high/excellent NPS scores for each event. Show less

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  America's Credit Unions

  Jan 2024 - now

  Instructional Design Manager - Certifications & Designations

  I maintain and create our compliance training portfolio by running events such as: » Our face-to-face schools: Regulatory Compliance Certification School, HR Compliance Certification School, and our Enterprise Risk Management School,» Our eSchools: Cannabis Financial Services eSchool, IRA Fundamentals and Advanced eSchools, Small CU Compliance Overview eSchool, and 10 others,» Our Product Lines: RegTraC Books and our Vendor Management Courses,» Our Future Events: Redesigning our pillar course, the compliance certification school, to reach a wider audience, where they are at.For these events and product lines, I source speakers, create schedules, determine appropriate audits of curriculum and exams, maintain accreditation standards, determine annual budgets, coordinate event staff, and review audience needs and desires for new content and materials. I collaborate with departments such as marketing, hotel meetings staff, subject matter experts, and production to make sure each event and product line has exactly what they need to be successful while keeping high/excellent NPS scores for each event. Show less