Tiffany R.

Experience

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  Artist & Craftsman Supply

  Jan 2016 - Sept 2018

  Sales Associate

  ● Processed customer purchases in person and over-the-phone orders.● Worked with team members to foster a welcoming and informative environment for our customers.● Provided excellent customer service through attentive support and sharing extensive knowledge of merchandise.● Store maintenance.● Daily responsibilities included purchasing, organizing and stocking inventory, answering phone calls, and filing product lists.

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  MOSAIC EDUCATIONAL AND ARTS PROGRAM

  Jun 2016 - Jun 2016

  Teaching Artist

  Created lesson plans aimed at giving students, from ages 6 to 14, exposure to various visual arts disciplines. Worked with fellow teachers and counselors to facilitate everything from daily camp activities to much larger scale events, such as camp fundraisers.

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  Arts Ignite (formerly ASTEP)

  Oct 2017 - Sept 2023

  ● Organized, scheduled, and managed educational workshops and events held with multiple school and NGO partners.● Gathered and organized data to ensure high program quality by implementing evaluations and maintaining metrics on all programs.● Built and maintained relationships with program partners and contractors to ensure partnership longevity and support contractor retention.● Communicated consistently with contractors to ensure exceptional program execution and provide support in growth areas.● Created institutional and departmental presentations, program proposals, program reports, operational manuals, and handbooks for detailed communications with various stakeholders.● Scheduled meetings and interviews with new clients, contractors, and department personnel.● Supported and led contractor and intern onboarding, including identifying and interviewing suitable candidates.● Created budgets, monitored and recorded expenses, conferred program costs with partner organizations, and purchased and distributed program materials.● Primary contact for specific contractors and client organizations; provided a consistent and collaborative organizational presence, and led troubleshooting of program issues to drive them toward a solution.● Designed and implemented two educational programs during the 2020 pandemic that were later maintained as core programming through 2023.● Managed, designed, and edited educational and marketing videos using Canva, Adobe Premiere Pro, and Adobe Illustrator, as well as written materials for public newsletters and social media.● Researched and conducted outreach to independent contractors and potential program clients.● Supervised department interns to oversee task management and intern relations for a successful and fulfilling experience.● Provided ad-hoc support on all programs, including facilitating and teaching art classes, Google Drive maintenance, and Spanish language translation. Show less ● Scheduled, coordinated, and onboarded volunteers for all NYC programming.● Managed and designed an inventory database.● Supervised contractors and volunteers to ensure they received high-quality support to provide ASTEP’s high standard of engagement, teamwork, and enthusiasm in each program.● Collected and maintained volunteer information and program data for reports and metrics using Google Suite and Salesforce.● Provided quality customer service and resolved inquiries over the telephone.● Assisted with volunteer training and outreach.● Provided support on assigned projects in a timely and efficient manner.● Facilitated and taught art classes and events with artist teams for young people ages 5 to 25. Show less ● In-person brand ambassador and liaison between ASTEP administration staff and client personnel.● Coordinated with on-site personnel to confirm and maintain program schedules.● Relayed updates of facilities, and events to the ASTEP management team, as well as evaluations of volunteers.● Supported on-site volunteers throughout their placement to ensure partner satisfaction and volunteer efficacy.● Worked with administrators and volunteers to cultivate a supportive space for clients and volunteer personnel. Show less

  • Program Manager

    Jul 2020 - Sept 2023

  • Program Associate

    Oct 2018 - Jul 2020

  • Program Facilitator

    Oct 2017 - Jul 2019