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Nicky Katouma

Nicky Katouma

Customer Service Representative

Followers of Nicky Katouma281 followers
location of Nicky KatoumaGreece

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  • Timeline

  • About me

    Small Business Relationship Manager

  • Education

    • University of Piraeus

      2022 - 2025
      International MBA with a specialization in Total Quality Management (TQM

    • The American College of Greece

      2010 - 2016
      High School

    • Panteion University of Social and Political Sciences

      2016 - 2020
      Bachelor of Public Administration

  • Experience

    • National Bank of Greece

      Jun 2018 - Mar 2020
      Customer Service Representative

      - Streamlined inquiries and processes, increasing efficiency and enhancing client experience- Adhered to KYC/AML standards, ensuring compliance and safeguarding confidential client data

    • Papavasiliou-Balli & Partners Law Firm

      Nov 2020 - Dec 2020
      Paralegal

      - Assisted in legal research and documentation for Nonperforming Loans (NPL), meeting strict court deadlines- Coordinated closely with attorneys and clients to streamline case preparation and expedite resolution

    • Eurobank

      Jan 2021 - now

      - Managed diverse loan, insurance, credit card, and payroll portfolios for small enterprises, delivering tailored financial solution- Expanded the client base through targeted outreach, maximizing cross‐selling opportunities and strengthening community partnerships - Advised retail customers on credit cards, mortgage loans, insurance, and investment products- Surpassed monthly cross‐sell targets by analyzing client needs and offering tailored solutions - Accurately reconciled daily cash flow, ensuring strict compliance and transaction integrity- Recommended banking products, boosting customer satisfaction and driving revenue growth

      • Small Business Relationship Manager

        Jan 2025 - now

      • Customer Service Representative

        Nov 2022 - Jan 2025

      • Bank Teller

        Jan 2021 - Nov 2022

  • Licenses & Certifications

    • Insurance‐Based Investment Products, Professional Knowedge Certificate

      Bank of Greece
      Oct 2023

    • Capital Markets Legislative Framework, Professional Knoweldge Certificate

      Επιτροπή Κεφαλαιαγοράς _ Hellenic Capital Market Commission
      Jun 2024

    • Reception, Transmission, and Execution of Orders in Transferable Securities, A1 Category Certificate

      Bank of Greece
      Jun 2024

    • Mortgage Lending Certificate

      Moody's Analytics Knowledge Services
      Aug 2024

    • Reception, Transmission, and Execution of Orders in Derivative Products, Α2 Category Certificate

      Bank of Greece
      Dec 2024

    • Insurance Agent, Professional Knowledge Cerftificate

      Bank of Greece
      Jun 2022