
Robert Hynes
Desktop Support/Helpdesk

Connect with Robert Hynes to Send Message
Connect
Connect with Robert Hynes to Send Message
ConnectTimeline
About me
Information Security Professional
Education

Immerse School Bethesda
2020 - 2021Bible/Biblical StudiesEquipping for ministry

Biola University
1989 - 1991Bachelor of Arts (B.A.) Biblical Studies
Skillcrush
2019 -UX Design, Web Development and Marketing
Biola University
1989 - 1991Bachelor's degree Bible/Biblical Studies
Experience

Duke Energy Corporation
Jun 1997 - Dec 1998Desktop Support/HelpdeskImplemented the rollout of Windows 95, Windows NT Workstation 3.51 and 4.0, including service pack upgrades and data migration though the use of Ghost software, hard drive duplicator, and manual installation.. ● Helped create a ""standard Windows NT desktop image"" for Duke/Fluor Daniel, Charlotte office. ● Supported 250 internal customers with software and hardware problems. ● Worked with the Network, Email, Lotus Notes, Workstation and Server teams to resolve issues at second level support. ● Supported the server team with password resets and account lockouts. ● Supported Office 97, Lotus Amipro, Lotus 123, Lotus cc:Mail, Lotus Notes 3 and 4 Show less

Belobox Networks
Jan 1998 - Jan 2000Network Technician● Compaq laptop and desktop configuration and network connectivity support. ● Customer support of deployed workstations and network systems as needed. ● Backup help desk support as needed for clients. ● Server Installations and configurations according to specified procedures. ● Experience in rapid workstation deployment software. ● Updating company website using MS Visual Interdev and Frontpage 2000.

City of Huntington Beach
Jan 2001 - Jan 2002Exchange AdministratorSupported a variety of MS desktop operating systems (Win 2000/NT/9x) in a variety of city user environments. Provided admin support for MS Exchange and print servers.Point of contact for customers for helpdesk, desktop and various server account needs.Network documentation and diagramming

PeaceHealth
Jun 2002 - Dec 2018Senior Desktop Support AnalystProvide IT desktop support for hospital’s technology infrastructure. Help manage large and small scale migration projects, systems, upgrades, performance tuning and monitoring of desktop applications/systems. Help set and implement long-range technical direction and support for operating systems, applications and corporate standards.

Somerville Public Schools
Jan 2019 - Jul 2019Computer Operator - Technology IntegrationEd-tech support in computer lab supporting adult literacy and technology. Assist instructors.

PeaceHealth
Aug 2019 - nowDriving use of Microsoft Azure to secure the networkEngineering in support of workstations and mobile device securitySupport of Crowdstrike and other internal security tools Provide appropriate access to internal and external information resources.
Information Security Analyst II - Engineering
May 2022 - nowInformation Security Analyst - Operations
Dec 2020 - May 2022Identity and Access Management Analyst
Aug 2019 - Dec 2020
Licenses & Certifications
- View certificate

Proofpoint Protection Server Foundations - Level 1
Proofpoint Inc.Feb 2023 - View certificate

Web Development Foundations: Full-Stack vs Front-End
LinkedInJan 2019 
Microsoft Azure AZ-104 training
New Horizons Computer Learning CentersOct 2020- View certificate

Learning Salesforce
LinkedInFeb 2019 
Epic Provider Administration Badge
EpicJul 2020- View certificate

CSS Essential Training 3
LinkedInFeb 2019 - View certificate

Introduction to CSS
LinkedInFeb 2019 - View certificate

Adobe Captivate Essential Training
LinkedInJan 2019 - View certificate

Web Programming Foundations
LinkedInFeb 2019 - View certificate

Microsoft Certified: Azure Fundamentals
MicrosoftMar 2023 - View certificate

CSS Essential Training 2
LinkedInFeb 2019 - View certificate

CSS Essential Training 1
LinkedInFeb 2019 - View certificate

CSS Essential Training 2
LinkedInFeb 2019 - View certificate

Illustrator CC 2018 Essential Training
LinkedInJul 2019 - View certificate

UX Foundations: Accessibility
LinkedInFeb 2019 - View certificate

User Experience for Web Designers
LinkedInFeb 2019 
Epic Security Certification
EpicApr 2020- View certificate

HTML Essential Training
LinkedInFeb 2019 - View certificate

Programming Foundations: Fundamentals
LinkedInFeb 2019 
Epic Security
EpicApr 2020
Volunteer Experience
Creative Media Team
Issued by BETHESDA CHURCH NW on Aug 2022
Associated with Robert HynesMedia Production Crew
Issued by BETHESDA CHURCH NW on Oct 2020
Associated with Robert HynesWeb Content Developer
Issued by Inside Out Training and Equipping School on Jan 2013
Associated with Robert HynesWeb Content Developer
Issued by Happy Hands Ministry on Oct 2020
Associated with Robert HynesIntern
Issued by Immerse School - Bethesda Church on Sept 2021
Associated with Robert Hynes
Recommendations

Teofil husar
Owner & Managing Director @ Argus Writing ExpertsCharlotte Metro
Dan prenatt
Founder of Clutch Athletics, Where Your Best Gets BetterWashington DC-Baltimore Area
Tuan bui
Senior Manager at Markon SolutionsWashington DC-Baltimore Area
Arvind yadav
Test-Lead-II|NR-5G|LTE-4G|JENKINS|Git-hub|Python|Scripting|Cv2x|NbIOT|Volte|IMS|SFW|VFW|IU|Log-analy...Hyderabad, Telangana, India
Jym mcmurdo
Disaster Preparedness and Response / Emergency CommunicationsKirkland, Washington, United States
Iulia trofin
Notar Public la Societate Profesionala NotarialaRomânia
Shubham chuhadia
Registered Architect | AIA | NCARBLittle Diversified Architectural Consulting
Cody bruette
Executive Manager at JobotSouth Bend, Indiana, United States
Kelly mclain
Wake County Information Technology: Certified Healthcare Technology Specialist- Physician Consultant...Raleigh-Durham-Chapel Hill Area
Nathaniel odion
Software EngineerNigeria
Bianca oprea
Personal Advisor to the President of National Authority for Consumer ProtectionBucharest, Romania
Laura milena crespo garcia
Key Account Manager, Marketing strategies, SEO & social media content.Argentina
Valentin lagard
Preconstruction Engineer | Project Management, Communication, Efficiency | SZC M&TUnited Kingdom
Selin bozyigit
Litigation Paralegal at DLG Legal Services | LLB | LLM LPC StudentLondon Area, United Kingdom
Dana abozeid
Executive Medical Delegate at Nestlé EgyptAlexandria, Alexandria, Egypt
Alger torres
FP&A Manager at AplazoMexico City, Mexico
Md. faizur rahman mukhles
Future Agriculturist || TravellerMymensingh, Bangladesh
Adeyemi oluseyi mba,pmp,prince2®,itil
BUSINESS AND TECHNOLOGY EXECUTIVELagos State, Nigeria
Mauricio barrera león
Ingeniero en Informática | Jefe de Proyectos TI | Ingeniero de Procesos | Scrum Master (SMPC®) | Pro...Chile
Nidal markous
Innovation Specialist | Digital Transformation for Development | UNICEF Libya ICT & T4D Officer driv...Tripoli, Tripoli, Libya
...