Robert Hynes

Experience

• 

  Duke Energy Corporation

  Jun 1997 - Dec 1998

  Desktop Support/Helpdesk

  Implemented the rollout of Windows 95, Windows NT Workstation 3.51 and 4.0, including service pack upgrades and data migration though the use of Ghost software, hard drive duplicator, and manual installation.. ● Helped create a ""standard Windows NT desktop image"" for Duke/Fluor Daniel, Charlotte office. ● Supported 250 internal customers with software and hardware problems. ● Worked with the Network, Email, Lotus Notes, Workstation and Server teams to resolve issues at second level support. ● Supported the server team with password resets and account lockouts. ● Supported Office 97, Lotus Amipro, Lotus 123, Lotus cc:Mail, Lotus Notes 3 and 4 Show less

• 

  Belobox Networks

  Jan 1998 - Jan 2000

  Network Technician

  ● Compaq laptop and desktop configuration and network connectivity support. ● Customer support of deployed workstations and network systems as needed. ● Backup help desk support as needed for clients. ● Server Installations and configurations according to specified procedures. ● Experience in rapid workstation deployment software. ● Updating company website using MS Visual Interdev and Frontpage 2000.

• 

  City of Huntington Beach

  Jan 2001 - Jan 2002

  Exchange Administrator

  Supported a variety of MS desktop operating systems (Win 2000/NT/9x) in a variety of city user environments. Provided admin support for MS Exchange and print servers.Point of contact for customers for helpdesk, desktop and various server account needs.Network documentation and diagramming

• 

  PeaceHealth

  Jun 2002 - Dec 2018

  Senior Desktop Support Analyst

  Provide IT desktop support for hospital’s technology infrastructure. Help manage large and small scale migration projects, systems, upgrades, performance tuning and monitoring of desktop applications/systems. Help set and implement long-range technical direction and support for operating systems, applications and corporate standards.

• 

  Somerville Public Schools

  Jan 2019 - Jul 2019

  Computer Operator - Technology Integration

  Ed-tech support in computer lab supporting adult literacy and technology. Assist instructors.

• 

  PeaceHealth

  Aug 2019 - now

  Driving use of Microsoft Azure to secure the networkEngineering in support of workstations and mobile device securitySupport of Crowdstrike and other internal security tools Provide appropriate access to internal and external information resources.

  • Information Security Analyst II - Engineering

    May 2022 - now

  • Information Security Analyst - Operations

    Dec 2020 - May 2022

  • Identity and Access Management Analyst

    Aug 2019 - Dec 2020