Steven M Young

Experience

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  UBM Advanstar

  Apr 2002 - Apr 2005

  Office Manager

  Maintained office services by organizing office operations and procedures: reviewing and approving supply requisitions and invoices; assigning and monitoring clerical and mailroom functionsResponsible for arranging internal/external office moves and providing arrangements for office meetings. Negotiated the purchase price of livery black car services, office supplies, furniture and office equipment, for the entire staff in accordance with company purchasing policies and budgetary restrictions.Liaising with facility and property managers regarding building service issues and events.Managing the work of office interns, receptionists, mailroom and maintenance staff. Show less

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  Questex

  Apr 2005 - Nov 2007

  Facilities Manager & Human Resource Coordinator

  Responsible for all aspects of facilities management and acted as a liaison between the company and the building and outside vendorsManaged all new employee orientation and training, including new hire packagesConducted performance reviews for assigned facilities staff and assisted management and supervisory staff with performance reviewsAssisted HR management in areas of salary administration, keeping abreast of changes in the human resources field, competitive wage rates, recruiting sources, etc.Maintained internal HR website with up to date news, calendars and changesBenefits administration to include claim resolution, change reporting, and maintenance of confidential files Show less

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  Curiosity Works Inc

  Dec 2007 - Jan 2011

  Operations Manager

  Researched and proposed conference sites; gathered information regarding rates, accessibility, meeting rooms, exhibit needs, transportation, catering, miscellaneous services and seasonal discounts.Prepared site proposals for review, provided site and facility recommendations and arranged for site inspections, as necessaryManaged exhibitor needs with the sales staff; assisted with layouts for floor plans for each expositions event to ensure proper exhibitor placement, good traffic flow, adequate areas for registration and exhibitor service, and compliance with safety and facility requirementsProvided input into the creation and maintenance of all operations; contact with exhibitors including service kits, security forms, badge forms, freight scheduling and all other activities pertaining to operations Show less

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  Metropolitan Exposition Transportation

  Jan 2011 - Jan 2016

  Sr Sales Representative

  Logistics Show Lead, along with the Director of Transportation on most of Metropolitan Exposition’s largest tradeshows in New York & Las Vegas.Recognized for the ability to quickly establish rapport with customers, up-sell services and build a loyal clientele, through referral and repeat business generation.Responsible for creating inbound and outbound shipment & storage manifests, show recaps, billing, invoicing of inbound and outbound shipments, as well as auditing & approving of carrier and client invoices.Coordinate and execute the sales & marketing efforts for show specific logistics opportunities, such as caravans, truckload services, storage and time sensitive shipments through direct and b2b marketing.Effectively manage large amounts of incoming calls and emails to generate sales leads by identifying and assessing customer’s shipping and storage needs. Shipment processing and booking from clients to carriers and through to the ultimate destination(s).Assisted the Director of Transportation with the building & training of the logistics team, in order to perform a high quality customer satisfaction function with consistent sales and marketing efforts. (pre to post show)Maintain a good relationship with all carrier partners and control all related cost tariff with the operation.Build sustainable relationships of trust through open and interactive communication.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution for all parties. Show less

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  Freeman Company

  Feb 2016 - now

  Business Development Manager