Andrew McCauley

Experience

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  Freelance Web Designer (Self-employed)

  Sept 2006 - Nov 2008

  Owner

  It's a rough industry in the freelance world.

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  Creat 2.0 Web Design

  Apr 2008 - Jul 2012

  Senior Web Developer

  Dynamic web development, making use of JavaScript, Jquery, HTML5, CSS3, PHP, and MySQL.

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  Naish International

  Mar 2011 - Sept 2013

  Lead Web Developer

  Social Media, Press Releases, Website Maintenance and design.

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  Foot Locker Corporate Services, Inc.

  Sept 2014 - Jun 2017

  Software Engineer

  Create and update interactive site features on all Footlocker.com sites and partner brands. Frequent use of JavaScript, Jquery, HTML5, and CSS3.

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  Marshfield Clinic Health System

  Jun 2017 - Nov 2021

  Enhancing Patient Flow and Care Efficiency During COVID-19As a Service Designer at Marshfield Clinic Health System, I played a key role in optimizing patient flow and healthcare service delivery during the COVID-19 pandemic. My work focused on designing and implementing innovative solutions to streamline patient experiences, reduce bottlenecks, and ensure safe and efficient care in a rapidly evolving healthcare landscape.Key contributions included: • Patient Flow Optimization: Designed and implemented workflows that improved the movement of patients through clinics, testing sites, and hospital facilities, reducing wait times and enhancing safety protocols. • Telehealth Expansion: Collaborated with clinical and administrative teams to integrate and refine telehealth services, ensuring continuity of care while minimizing in-person visits. • Contactless and Digital Solutions: Developed strategies for digital check-ins, virtual waiting rooms, and mobile scheduling to limit physical interactions and enhance accessibility. • Cross-Functional Collaboration: Worked with healthcare providers, administrators, and IT teams to identify pain points, prototype solutions, and drive systemic improvements in patient care delivery. • Crisis Response and Adaptability: Rapidly assessed and adapted service designs to meet changing COVID-19 guidelines, ensuring operational resilience and patient-centered care.Through these efforts, I helped improve healthcare access, patient satisfaction, and operational efficiency during one of the most challenging periods in modern healthcare. Show less

  • Lead Service Designer

    Jul 2021 - Nov 2021

  • User Experience Designer

    Jun 2017 - Jul 2021
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  Mindful Measures Inc.

  Mar 2022 - now

  Co-Founder
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  Forward Service Corporation

  Apr 2022 - now

  Software Engineer

  Empowering Individuals Through Technology and Human-Centered DesignAt Forward Service Corporation, I combined my expertise in UX design and software engineering to develop innovative digital solutions that empowered individuals to overcome barriers and achieve their goals. My work focused on designing and building applications that enhanced accessibility to critical resources, improved service delivery, and streamlined the client experience for those in need.Key Contributions: • Transition to Success Application: Designed and developed an intuitive platform that guided clients through personalized goal-setting and progress tracking, helping them access education, employment, and essential services to achieve long-term success. • Call Center Training Simulation: Created an interactive training application for call center staff, enabling them to practice real-world scenarios and improve customer service skills, ultimately enhancing the quality of support for clients. • Service Accessibility & Streamlining: Developed digital tools that simplified the process of finding and applying for assistance programs, reducing friction for users seeking help with employment, housing, and financial stability. • Human-Centered UX Design: Conducted user research, prototyped solutions, and iterated on designs to ensure applications were accessible, intuitive, and aligned with the needs of clients and staff. • Cross-Functional Collaboration: Worked closely with program directors, case managers, and IT teams to ensure digital solutions aligned with organizational goals and provided meaningful impact to clients.Through my work, I contributed to building a more efficient, user-friendly, and compassionate support system, enabling Forward Service Corporation to better serve individuals striving for a brighter future. Show less