Mark Duffy

Experience

• 

  Aberdeenshire Council

  Jan 1996 - Jan 1999

  Systems Analysts

  2nd and 3rd Level ICT Support - Novel, Unix and Windows NT (Servers and clients).

• 

  Petroline Wireline System

  May 1999 - May 2000

  IT Manager

  Moved company from Thin Client to Windows based network. Implemented Document Management, Accounts and complete ERP System

• 

  Wood Group

  May 2000 - Jul 2001

  CAD Administrator

  IT Support to 200+ CAD Users through out the world. Installation of Document management for Bentley and Autodesk CAD. Rolled out first 3D CAD systems and wrote procedures for use.

• 

  OPITO

  Jul 2001 - Jan 2007

  IT Manager

  Looked after 30+ Staff in Office and 10 Around the world. Involved as Technical Project Manager for the Vantage Offshore Passport System. Collaborated with 100's of different companies through out the North Sea CS in getting their POB to communicate with the Vantage System.After Vantage was implemented within 90% of the NS CS, was changed to Vantage POB and taken over by LOGIC. OPITO became Cogent SSC.

• 

  Cogent SSC

  Jan 2007 - Jan 2009

  IT User Champion

  IT Manager - Looking after offices throughout the UK and home workers. Promoting the collaborative use of IT in the Chemical, Oil and Gas, Nuclear and Petrochemical industries.

• 

  Second Places Ltd

  May 2009 - Jun 2013

  Director Product Management

  Lead developer and sales of 3D interactive immersive web based virtual worlds.

• 

  Infotechnics Limited

  Jul 2013 - Jul 2019

  Following the full life cycle of applications, from change requests following prospective client feedback, creation of specification requirements and testing.Helping the sales and marketing team with technical non technical input.Work with client's IT teams helping and supporting implementation and upgrades as well as delivering customer specific training onsite, in training rooms or remotely through presentation software over the web.Managing customer support worldwide, creating bug reports and communicating with the development team. Managing version roll outs and client upgrades.Work with the customers, find their problems and offer solutions! Show less

  • Customer Success Manager

    Jan 2018 - Jul 2019

  • Software Support Consultant

    Jul 2013 - Jan 2018
• 

  Lloyd's Register

  Jul 2019 - Jan 2022

  • Work with projct teams to automate test coverage to optimal levels where technically feasible• Take responsibility for growing test automation skills across projects.• BDD and Test Automation Framework.• Work to identify those people who would work well with test automation• Define and own best practice test automation methodology including automation for smoke tests and testing deployments• Drive the implementation of BDD automation as a priority• Design & build test harnesses and libraries for Automation Testing• Work with test leads to ensure that teams can design & execute automation regression Test Packs• Recommend new methodologies and test tools• Recommend skillsets for hiring new testing• Work with Product Managers, Project Managers and QA Leads to determine best course of action for build, implementation and execution • Assist with test plan articulation, planning, and management of individual testing events where appropriate• Utilise appropriate testing tools for both front-end and back-end Quality Assurance.• Participate in testing where appropriate• Be a part of an ongoing effort to bring new testing knowledge into the team• Proactively use and contribute to quality standards Show less

  • Test Automation Lead

    Mar 2021 - Jan 2022

  • Senior Software Tester

    Jul 2019 - Mar 2021
• 

  CGI

  Feb 2022 - now

  Established Agile Testing Services. Enhancing test team core competencies, ensure that upcoming commitments can be serviced effectively. Mentors teams of colleagues to aspire and develop to the best of their abilities. Insists that best practices (test and development) are embedded and actively refreshed across project. Has been at the forefront of establishing Agile Test delivery now moving to introduce Test Automation (UI and API) and Continuous Integration; Driving best value for the client. Show less

  • Test Manager - Utilities

    Dec 2024 - now

  • Senior Consultant

    Jan 2022 - now

  • Deputy Test Manager - Central Government

    Aug 2022 - Dec 2024

  • Test Team Lead - Central Government

    Feb 2022 - Aug 2022