K Ramesh Kumar Reddy

Experience

• 

  Gati Limited

  May 1994 - Nov 1995

  Customer Service Supervisor

  Customer Service Supervisor in south Pune region.

• 

  Praj Industries

  Dec 1995 - May 1997

  Materials Officer

  Materials Officer in Materials Department

• 

  BPL Mobile

  Jun 1997 - May 2004

  Manager Franchisee operations South Mumbai

  Manager Franchisee operations South Mumbai

• 

  Bharti Airtel

  Jun 2004 - Jan 2005

  Manager Customer Service

  Manager Customer Service north cluster based at Nashik, Maharashtra

• 

  Tata Teleservices Maharashtra Limited (Tata Indicom)

  Jan 2005 - Apr 2008

  Senior Manager

  Head Business Process Excellence and Project Management.• Business process re engineering to ensure minimal revenue loss & improve operational efficiency. • Member of Project Mgt office. Led Projects & conducted reviews with the sponsors & teams• Driver and Monitor project implementations and timeline compliance.

• 

  Satyam Computer Services Ltd

  Apr 2008 - Feb 2009

  Head Business process excellence

  Head Business Process Excellence and Project Management.• Project manage roll-out strategy of projects and management of manage care operations.• Ensure projects are delivered as per the release plan. Set up periodic Project reviews.• Certify new product releases. Products are checked, tested & product release document signed off. • Audit of all engineering documents and operational process documents.

• 

  Tata Teleservices Ltd

  Mar 2009 - Nov 2009

  Sr. Manager

  Business Development Manager- Infrastructure and Realty .• Project manage business development of infra and reality vertical business pan India. • Prepare client presentations, proposals and business case approvals. • Monitor revenues for infra and reality vertical and customer life cycle management

• 

  Vodafone Idea Limited

  Nov 2009 - now

  Head Enterprise Business Service

   Responsible for Enterprise Account Management & Business revenue management. Actively drive business development plans with Sales and Marketing team.  Responsible for Revenue growth & EBITA as per the budget for Enterprise Business. Collaborate with Circle teams to achieve Circle EBITA targets. Profiling Enterprise base by relationship managers (RM’s) to maximize the product penetration. Working closely with top management sharing customer insights and competition insights to deliver enhanced experience and drive brand affinity. Driving effective Service capability building through continuous training to enhance skill efficiency to deliver consistency in service experience. Drive Customer success management, improvising continuous improvement in service experience at all stages. Execute & drive a cycle of business development activities for the relationship Managers including the identification & cultivation of potential clients & win back of erstwhile customers. Drive RM’s to Create active funnel for all telecom/digital solutions requirements with the Enterprise account, tag and execute all leads till work order completion.Career path at Vodafone Idea Limited(VIL)Jul’18 to Jun’19- Head Enterprise Integration and migration (VIL)May'15 to Jun’18- National Head Customer Service, Enterprise Business(IDEA)May'14 to Apr’15- National Head Customer Service, Idea Broadband Services (IDEA)Jul’12 to Apr’14. Head Service Excellence, Mumbai Circle(IDEA)Nov’09 to Jun’12 Head Customer Interaction group, Mumbai Circle(IDEA) Show less

• 

  OxyLoans

  Jan 2022 - now

  Co-Founder