Yulia Ehrich

Experience

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  Robert Bosch Ltd

  Jan 2012 - Jul 2012

  Assistant (trainee)

  • Built strong relationships by contributing organizational skills, personal time management and deadline targeting. • Managed database with company tools.

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  PC "Chernihivphoto"

  Sept 2012 - Apr 2018

  Customer Support and sales Manager

  • Provided highly responsible customer phone, email, and personal support and service to build strong and transparent relationships between clients and service providers. • Managed, updated and tested the main website (UX/UI testing) to provide product information. Use of Google AdWords resulted in sales increases of over 40% per year.• Promoted products over social media (Facebook, Instagram) to increase brand awareness.

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  Quipu GmbH

  Sept 2018 - Mar 2021

  Customer Support Engineer

  • Used problem solving and troubleshooting skills daily in customer service role to determine client needs and problems and provide solutions.• Built strong relationships between my team and client banks, while communicating bank requirements to software developers for new projects. • Applied analytical skills and used software architecture to identify issues, causes, and solutions. Completed QA course and learned to use Automation. • Tested new features before staging and reported performance issues to the IT staff to meet acceptance criteria. Executed ATP (Acceptance testing plan) test plans.• Managed the implementation of the terminal configuration protocol using documentation, CMS tools, and testing techniques such as decision table and state transition testing. • Designed and finalized reports based on unique needs of banks in Moldova, Ukraine, Georgia and Tajikistan. • Created documentation and Power Point presentations for the banks and for the IT teams. Show less

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  ALM Works

  Jul 2021 - Dec 2021

  Customer Support Engineer

  ALM Works was acquired by Tempo ^

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  Tempo Software

  Jan 2022 - now

  Customer Support Engineer

  Support hosting apps on Atlassian Marketplace to provide Customer Service for their applications on Atlassian Ecosystem by performing the following activities:Troubleshooting customer requests:• Configuration issues (Users / Projects permissions and security schemes, workflow, issue types, custom fields, Dashboard configuration, JQL Filters);• Provided custom solutions for the users based on the internal coding language EXPR (was developed for Structure specifically)• Automation, Third Party Apps, REST API Calls, and other integrations/automations (Jenkins, Scriptrunner, Groovy, JS Custom scripts);• System version upgrades and Cloud Migration (JCMA, CSV Import/Export);• Environment issues (analyze Jira Logs and Java Thread / Heap dumps, stack trace logs, hardware health, database, and networking); Show less