Burcu Emil

Experience

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  Expo Channel

  Jan 2004 - Jan 2005

  Intern
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  Medialand PR Company

  Jan 2004 - Apr 2004

  Internship
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  Checkpoint Systems

  Mar 2006 - Jan 2007

  Sales Representative

  > Finding new customers for the company > Communicate with customers about their needs> Making necessary communications about customer suggestions with the team member and finding solutions for them.

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  SML Group Limited

  Feb 2007 - Mar 2008

  Sales Representative

  > Responsible for distribution business, designing and implementation of sales strategy, managing a production team > Organize & Managing orders in sales accounts (receiving orders from customer and making necessary processes till to delivery to the customer ) > Developing new labels with design team > Communicating with other team members regarding to customer suggestions > Analyze market & customers, re-organise sales & marketing processes

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  Grand Hyatt

  May 2008 - Oct 2010

  Guest Service Agent

  > Communicating with the guests and finding answers for their needs > Preparation and Support of the VIP meetings > Check In/Out processes > Preparing necessary reports > Making daily updates for the files, keep the daily log book up to date > Supporting Grand Club operations for the VIP guests > Giving necessary concierge informations to the guests > Handling calls, including all billing forms, message handling selling of guest services

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  HOMATEX

  Oct 2010 - Jan 2012

  Sales Representative

  > The company sells to Hotels, Restaurants and Catering Companies Kitchen & Service equipments like (Glassware,Cutlery,Bar equipment,Porcelain) > Sales Represantative and Imports & Exports Responsible > Handling two foreign brand accounts (Dudson & Wmf ) > Responsible for selling activities > Manage import and export process

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  Ramada Plaza Tekstilkent / Wyndham Worldwide

  Jan 2013 - Dec 2013

  Guest Relations

  > Giving concierge service, supporting reception > Handling guest request and complaints > Dealing with all Vip guests> Checking all review about hotel comment ,in all web pages and Medias > Plan and coordinate the provision of friendly, efficient services to guests > Schedule activities for guests > Coordinate and supervise all activities for guests > Assist with check-ins / check-outs of clients> Greet Guests upon arrival > Assist guests with airline bookings and reconfirmation's> Assist all departments in being receptive to the needs of guests> Attend recreation activities when necessary > Assist in any other duties when required by the Front Office Manager > Assist with translations (information: guest directory; menus etc.) as required > Provide feedback from Guests to Front Office Manager for action Show less

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  Marriott Hotels

  Feb 2014 - Jan 2015

  Guest Relations and Reception

  > Check In/Out processes > Preparing necessary reports > Communicating with the guests and finding answers for their needs > Making daily updates for the files, keep the daily log book up to date > Supporting Club operations for the VIP guests > Handling guest request and complaints > Giving necessary concierge informations to the guests > Handling calls, including all billing forms, message handling selling of guest services > Assist in any other duties when required by the Front Office Manager > Assist with translations (information: guest directory; menus etc.) as required > Provide feedback from Guests to Front Office Manager for action Show less

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  Vialand Palace Amusement Park Hotel, Istanbul

  May 2016 - Jun 2017

  Corporate Sales Executive

  > Listening to customer requirements and presenting appropriately to make a sale;> Maintaining and developing relationships with existing customers in person and via telephone calls and emails;> Cold calling to arrange meetings with potential customers to prospect for new business;> Responding to incoming email and phone enquiries;> Acting as a contact between a company and its existing and potential markets;> Negotiating the terms of an agreement and closing sales;> Gathering market and customer information;> Representing their company at trade exhibitions, events and demonstrations;> Negotiating on price, costs, delivery and specifications with buyers and managers;> Challenging any objections with a view to getting the customer to buy;> Advising on forthcoming product developments and discussing special promotions;> Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;> Liaising with suppliers to check the progress of existing orders;> Checking the quantities of goods on display and in stock;> Recording sales and order information and sending copies to the sales office, or entering figures into a computer system;> Reviewing your own sales performance, aiming to meet or exceed targets;> Gaining a clear understanding of customers' businesses and requirements;> Making accurate, rapid cost calculations and providing customers with quotations;> Feeding future buying trends back to employers;> Attending team meetings and sharing best practice with colleagues. Show less