
Rowan Lee
Customer Service Executive

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About me
Retail Pharmacist | Provisional Area Manager
Education

Full Gospel Assembly - Holy Word Training Centre
2019 - 2019Certificate in Christian Ministry First Class
MAHSA UNIVERSITY
2014 - 2018Bachelor of Pharmacy - BPharm Pharmacy 3.14.webp)
Universiti Tunku Abdul Rahman (UTAR)
2013 - 2014Foundation in Science 3.49
Experience

First Coach Malaysia
Jan 2013 - Mar 2013Customer Service Executive- Provide ticketing services to walk-in customers- Ensure smooth bus operations on a daily basis

Public Mutual Berhad
Sept 2016 - nowPrivate Retirement Scheme Consultant
Aug 2022 - nowUnit Trust Consultant
Sept 2016 - now

Lesley Pharmacy
Feb 2017 - Mar 2017Retail Pharmacy Intern- Recording of Prescription Book B and Poison Book C- Cashier- House Keeping- Drawing of Pharmacy Floor Plan
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Ministry Of Health, Malaysia (KKM) Hospital Kuala Lumpur (HKL)
Apr 2017 - May 2017Hospital Pharmacy Intern- Visit to HKL Nuclear Pharmacy unit- Visit to MRI & CT Scan unit- One week attachment to Store unit- One week attachment to Outpatient Pharmacy Department

Fiatec Biosystem Sdn Bhd
Jul 2017 - Aug 2017Industrial Pharmacy Intern- Clean Room- Sanitize & Handwashing Practice- Filling & Mixing of powders- Packaging process
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Ministry Of Health, Malaysia (KKM) Hospital Sungai Buloh (HSB)
Sept 2017 - Oct 2017Hospital Pharmacy Intern- Case Clerking by Computer Database (Pediatrics, Geriatrics)- Identifying Pharmaceutical Care Issues (PCI)- Filling of CP1 and CP2 forms- Case Presentation
%20Hospital%20Tengku%20Ampuan%20Rahimah%20(HTAR).webp)
Ministry Of Health, Malaysia (KKM) Hospital Tengku Ampuan Rahimah (HTAR)
May 2018 - Jun 2018Hospital Pharmacy Intern- Case Clerking (Psychiatry, Obstetrics, Gynaecology, Geriatrics, Infectious Dieases)- Identifying Pharmaceutical Care Issues (PCI)- Filling of CP1 and CP2 forms- Case Presentation

Full Gospel Assembly Berhad
Sept 2018 - Jun 2019Church Worker- Involve in the establishment of a satellite church in Klang- Give motivational talks to youths- Provide individual/group counsellings- Stage Interpretation in bilingual programmes

Health Lane Family Pharmacy Sdn Bhd
Sept 2019 - now- Providing professional medical consultation and healthcare advices to all the customers- Providing excellent service and maintain good relationship with all our customers- Managing and overseeing outlet operation according to standards and procedure of the companyPromote health and beauty products according to customers needLead the outlet staffs as a team to achieve the sales targets- Managing the operation of the store and be responsible in inventory control- Monitoring short expiry items in order to minimize the returns- Being responsible in providing guidance and teaching to the subordinatesBeing responsible in managing staff schedule- Keeping up to date on the market trend in term of medication, product knowledge and latest pharmacology finding- Participating in company promotional activities Show less
Pharmacist cum Provisional Area Manager
Oct 2024 - nowPharmacist cum Branch Manager
Aug 2022 - Oct 2024Fully Registered Pharmacist
Aug 2021 - Aug 2022Acting Branch Manager
Jul 2021 - Aug 2022Provisionally Registered Pharmacist
Nov 2019 - Aug 2021Web Series Host cum Speaker
Aug 2020 - Jul 2021Pharmacy Assistant
Sept 2019 - Nov 2019
%20Klinik%20Kesihatan%20Taman%20Medan.webp)
Ministry Of Health, Malaysia (KKM) Klinik Kesihatan Taman Medan
Sept 2020 - Sept 2020Clinical Pharmacy Trainee- Dispensing of medications based on written & printed prescriptions- Provide medication counseling- Screening of prescriptions- Labeling, recording & filling of prescriptions
Licenses & Certifications

Certificate of Completion Level 2 Certified Smoking Cessation Service Provider
Malaysian Academy of PharmacyDec 2020- View certificate

Blackmores 2021 Heart Health Expert Advisor (MY)
Blackmores InstituteSept 2021 
Smoking Cessation and Importance of Nicotine Replacement Therapy
Johnson & JohnsonJan 2019.webp)
Qualifying Examination to Practice Pharmacy
Ministry Of Health, Malaysia (KKM)Mar 2017- View certificate

Blackmores 2022 Certified Advisor (MY)
Blackmores InstituteFeb 2022 - View certificate

Blackmores Certified Advisor 2025 (MY)
Blackmores InstituteDec 2024 - View certificate

Blackmores 2021 Nutritional Oils Expert Advisor (MY)
Blackmores InstituteSept 2021 - View certificate

Blackmores 2021 Immune Health Expert Advisor (MY)
Blackmores InstituteNov 2021 
Certified Unit Trust Consultant
Public Mutual BerhadSept 2016
Blackmores Certification Program (Health Lane Family Pharmacy)
Blackmores MalaysiaJan 2019
Volunteer Experience
Pastoral Counselor
Issued by Full Gospel Assembly Berhad on Jan 2016
Associated with Rowan Lee
Languages
- enEnglish
- maMalay
- chChinese
- caCantonese
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