Rika Kebede, MBA

Experience

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  Outreach Call Centre

  May 2013 - Dec 2013

  Sales Representative

  • Made outbound calls for a variety of children’s, veteran’s and cancer charities inthe United States• Made cold calls as well as reconnected with previous donors• Ensured that the sales expectations for the shift were met

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  Bath & Body Works and White Barn

  Apr 2014 - Apr 2015

  • Maintained a sales per hour (SPH) above the store average – specific SPH target determined• Took initiative to elevate personal knowledge of all product categories in current merchandise while maintaining awareness of store promotions, pricing and special events

  • High Performance Sales Associate

    Sept 2014 - Apr 2015

  • Sales Associate

    Apr 2014 - Sept 2014
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  CARLTON CARDS LIMITED

  Jun 2014 - Mar 2015

  Merchandiser

  • Maintained several accounts and created a personalized schedule to ensure all targets and seasonal set-ups and take-downs were met• Stocked and ordered cards while maintaining cleanliness of the department• Organized and managed seasonal changeovers for major and minor holidays• Ensured shipments of new cards arrived and placed orders for new stock

• 

  Bath & Body Works and White Barn

  Jun 2015 - Jan 2017

  • Delivered a best-in-class, captivating, branded customer experience that built loyalty and enabled consistent sales and profitable growth• Maximized sales potential by coaching up to 70 associates regarding behaviours on the sales floor and in the back room • Assisted in meeting payroll targets by ensuring appropriate sales floor coverage while maintaining a selling focus• Planned, executed and led a team of 20 associates for the store’s monthly overnight visual updates• Partnered with the store manager to hire and train an additional 50 seasonal associates• Led and staffed the most profitable promotional day in the store’s history, with $92,000 in revenue in one day Show less

  • Co Manager

    Jul 2016 - Jan 2017

  • Customer Sales Lead

    Sept 2015 - Jul 2016

  • Sales Associate

    Jun 2015 - Sept 2015
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  TJX Canada/Winners Merchants International L.P.

  Feb 2017 - Jul 2018

  Assistant Manager of Merchandise

  • Provided coaching, training and development on policies and procedures for up to 130 store associates and coordinators• Accountable for efficient operations of key areas in the store such as the backroom, cash operation and merchandise presentation and leveraged these areas to maximize sales and ensure a passing score on company audits• Consistently modeled TJX Canada values during interactions with all scheduled associates and over 100 new and returning daily customers • Communicated the store’s direction during store visits from regional teams and district managers, while also conveying the store’s current state, future goals, and challenges• Held monthly Joy Committee meetings with 5 associates and created an action plan to optimize customer satisfaction, which resulted in a survey score of over 80% Show less

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  Insight Optometry

  Jan 2019 - Aug 2020

  Optometric Assistant

  • Built rapport with patients to conduct preliminary tests, such as visual field testing, visual acuity testing, auto refraction, ocular pressures, Optomap retinal imaging, and non-contact tonometry• Prioritized aspects of preliminary testing to ensure the doctor provides timely direct patient care for up to 25 patients daily, in accordance with the patient’s condition, requirements and age• Effectively managed patient records by accurately dictating all necessary and relevant information from the patient into the file for the doctor to provide exceptional care to all patients • Managed examination, preliminary and optical areas to ensure a clean and professional work environment for both doctors and patients Show less

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  R•Studios (Rio|Rogue|Rebel)

  Mar 2019 - now

  Yoga Instructor

  • Create a unique 45-75-minute practice and instruct a diverse group of up to 30 individuals through different levels of the yoga experience • Hone communication through physical and verbal demonstration of different techniques and postures to pupils• Offer physical adjustments to students in poses to ensure safety, as well as recommendations for continued training and development

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  Deloitte Canada

  Jan 2020 - Aug 2020

  Greenhouse Intern
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  Deloitte

  May 2021 - now

  • Greenhouse Senior Experience Designer | Apprentice Facilitator | Operations Lead

    Jun 2022 - now

  • Greenhouse Experience Designer

    May 2021 - Jun 2022