Jeff Waehner-Larson

Employee Assistance Counselor

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Minneapolis, Minnesota, United States

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Timeline
About me
Customer Service Agent
Education
- Colorado State University
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  Masters in Social Work Social Work
  Activities and Societies: Conducted nine month graduate level research study regarding, economic effects on residents and individual/community social problems. Nine month clinical internship at reputable mental health center.
- Century College
  -
  Certificate of Completion(Essential Elements of HR Management) Human Resources Management and Services
  Completed 16 hours content regarding all aspects of Human Resource Management.
- Normandale Community College
  -
  Associate of Arts Marketing and Sales
  Retail Work Internship.Work with teens in alternative school setting.
- St. Cloud State University
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  Bachelor of Arts Social Work
  Activities and Societies: International Studies Program in Aalborg, Demark President of Social Work Organization. Organized several fundraisers. Scholarship Awards for Academics.
- St. Cloud State University
  -
  Parent Education Licensure Program Parent Education
  Program trained me to be a Parent Education working in an Early Childhood Family Education Program. Became Licensed as a Parent Education for the State of Minnesota, following completion of program.
Experience
- United Health Care
  Sept 1995 - Jul 2001
  Employee Assistance Counselor
  Coached/trained human resource managers/supervisors regarding employees with work/personal problems.Addressed clients having difficult personal/life transitions.Intervened, counseled/coached/motivated clients to take specific actions to resolve their issues.Coordinated connections to internal and external resources.
- Robbinsdale School DIstrict # 281
  Sept 1996 - Dec 2007
  Licensed Parent Educator
  Presented expert educational/parenting knowledge and skills.Facilitated multiple groups and community workshops, for parents of children; ages birth through five years of age.Consultant to Early Childhood staff, on challenging family situations.Supervised student interns.
- Ceridian Life Works EAP
  Nov 2007 - Nov 2008
  Employee Assistance Counselor
  Addressed, intervened, coached and motivated clients to make life changes and decisions.Counseled clients regarding issues of: mental health, addictions, couple/marital, family, parenting, and workplace concerns.Coordinated internal/external resources; including above issues as well as; financial, child care, elder care and legal.
- US Census Bureau
  Jun 2010 - Aug 2010
  U.S. Census Enumerator
  Responsible for particular neighborhood addresses of citizens and their demograpic information. Addressed city residents concerns about Census process and requirements.Worked with a team of Enumerators and a Supervisor in order to complete necessary population areas within designated time frame.
- CAVALIA
  Sept 2011 - Oct 2011
  Front of the House Greeter/Ticket Taker
  Responsible for presentation of Front of the House, as guests entered Event. Customer service with concessions and with guests who had VIP passes. Addressed any concerns that guests had. Worked with a five member team to accomplish all tasks, within specified deadline.
- Target Corporation
  Nov 2011 - Aug 2013
  Team Member
  Started as a seasonal holiday employee and was hired on permanently. Duties include working the sales floor, regarding inventory, guest questions, concerns and product information, backup cashiering, customer greeter and various other duties.
- Minneapolis Community and Technical College
  Aug 2012 - Sept 2012
  Customer Service
  Customer service in college bookstore, assisting students with finding academic texts and college supplies. Fielded student's questions/concerns about various issues involving Minneapolis Community and Technical College and first year student issues. Cashiering. Worked with a team of temporary and permanent staff, during an incredibly busy Fall Semester rush.
- Home Instead Senior Care in Edina, Minnesota
  Jun 2013 - Jan 2016
  Senior CAREGiver/Home Health Aide
  Tasks and responsibilities as a CAREGiver for seniors in their home; errands, transportation to doctor and other appointments, along with in home care as a Home Health Aide; variety of duties in a client's home.
- Ecolab Pest Elimination Customer Service Agent
  Jul 2015 - now
  Customer Service Agent
  Taking calls from around the United States from Customers in a variety of industries regarding pest problems in their establishments. Responsible for data entry and sending out a page to the service specialists who service their account.
- Point Of France Condominiums
  Mar 2016 - now
  Maintenance and Security
  Work with other maintenance employee, fixing resident problems, cleaning areas, miscellaneous tasks and work at the front security desk.
Licenses & Certifications
- Licensed Independent Clinical Social Worker
  State of Minnesota
  Jun 1994