Mohit Gupta

Experience

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  Tata Communications

  Jul 2008 - Feb 2010

  NOC Engr

  Managing ( End-to-end Network Integration/ Implementation/ Testing/ Operations/ Maintenance/Migrations) for leased circuits ( wired/ wireless). Operations & Maintenance at ITMC New Delhi for IPLC, NPLC, ILL, VPN, Ethernet, MPLS circuitsPROFICIENCY FORTE:• Service Assurance BSO/Customers Fault Diagnostics, Analysis & Rectification, Escalations sustaining TAT , Field Configuration, dispatch and direction to Field Operation Staff• Service Delivery & PE Testing of new circuits, shifting/migration of hot circuits, Routine Preventive Maintenance schedules &Event management• MIS & Reports Co-ordination with telecom team during PM visits, Performance Monitoring and Reporting, TAM function for Platinum customersSPECIAL OPERATIONALPROJECTS in Access Operations, VSNL New Delhi• WiMAX Project July 2008 – Nov 2008 Coordinating with Major POP’s (Aggregate sites), Micro-POP’s, (BTS) for ensuring operability (installation & end-to-end testing) for Microwave Ring circuits in Delhi/NCR • MTTR & FR Reduction Phase I,II Mar 2009 - Feb 2010 RCA & Quality improvement of chronic circuits, grey areas by incorporating best possible solutions (off-net to off-net/on-net migrations, crammer leveling etc.) Show less

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  Organising Committee Commonwealth Games Delhi 2010

  Feb 2010 - Mar 2011

  Asst.Project Officer

  I am working as an Asst. Project Officer (FA Technology) in Organizing Committee, Commonwealth Games Delhi 2010 directive of Ministry of Youth Affairs and Sports to integrate the legacy part of the Security Surveillance Network for Competition VenuesI am also versed with tenders,billing & govt audits process. I was in-charge for Network Planning & Implementation (Inside and Outside Cable Systems (ISP/OSP), Telecom Equipment Installation, voice, data, surveillance systems etc.) for Games Village, MDC National Stadium Hockey for Commonwealth Games Delhi 2010 Show less

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  Airtel

  Apr 2011 - Jun 2013

  Executive CSD, Serivce Management

  TAM vis-à-vis Transmission Solutions for AT&T, Verizon, British Telecom & Service Assurance for International Legs (EUROPE, U.S, ASIA PACIFIC)Managing International Customer Associations via Support Teams providing customized professional solutions for Large and Medium Multi-National’s, International Government Entities, Regional and International Telecom Carriers, ISP's s in GNoC & GCSA Operations. • Experience of leading a team that manages Transmission Solutions for AT&T, Verizon, British Telecom & Service Assurance for International Legs (EUROPE, U.S, ASIA PACIFIC, AFRICA) • Point of contact for driving KPI?s like Outage handling, SLA adherence, Reduction of repeat, Escalation management, Projects rollout, Team/Customer Coordinator, Team deployment, Commissioning, Testing, Fault finding/ Field Operations.(Develop and execute test cases in the following areas: SONET/SDH, PDH, DWDM, Microwave, Fiber Channel, EoSDH, and associated EMS/NMS for line signals at STM-64 to E1/T1 configurations. Coordinating with different cable stations like SEA-ME-WE4, IMEWE, I2IE etc. for trouble shooting, performance monitoring and restoration of traffic.)Projects Operation of the Transmission Network for 2011, 2012FORMULA 1AIRTEL GRAND PRIX OF INDIAEnsuring timely completion of installation & commissioning of NLD/ILD circuits, tracking the performance, responsible for solving out all Transmission related issues, resource management (manpower, vendor, spares) Show less

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  Accenture

  Jun 2013 - Nov 2014

  Carrier Performance Manager

  • Project Management of RFP Project for one of the largest Telecom service provider in USA• Accountable for monitoring US Domestic Telecom carrier performance in terms of Service Delivery & Service Assurance verifying whether carrier (Vendor/Supplier) meets CLIENT performance standards globally & ensuring improvement in the performance metrics until CLIENT standards are consistently met• Review & validating self-reported metrics by the Carriers are accurate, identifying deviations against the baseline standards of CLIENT, develop Service Improvement Action Plans.• Responsibility to manage historical carrier performance, actual carrier performance, lead carrier performance reviews, and produce benchmark results comparing carrier performance within a country • Chairing & supporting adhoc, regular working level meetings with carriers, client & internal group to support & review Carrier Performance tracking, implementation of improvement action plans• Undertaking Provisioning & Maintenance Billing validation for suppliers are billing foiling revenue leakage.• Responsible for managing and facilitating the Proposal Management process from vetting potential contractors’ specific to RFP requirements to final conferring of sites through the various Team reviews. • Analyzing supplier bid and suggesting ideal suppliers to Client in terms of pricing, technology and foot print. Show less

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  Ingram Micro

  Nov 2014 - May 2016

  Operations Performance Manager

  Analyzing & improving IT/Telco vendor performance management responsibilities, to meet project objectives within the prescribed timeframe, funding parameters and resources• Actively leading projects for Data Center Migrations, Service and Network Transitions, Contract Management & Risk Management• Manage communication with the client and the internal service delivery teams with an objective to agree and finalize the business requirements and the proposed analytical solution• Conceptualize the analytical methodology for business problems, provide strategic and operational data-based insights to business by translating statistical/mathematical results into business recommendations• Define and execute the Vendor Management strategy, from acquisition to relationship management.• Lead vendor teams to effectively manage delivery and adherence to defined Service Level Agreements (SLAs) as well as report on performance on a periodic basis and analyze performance improvement measures, managing administrative issues such as billing and credits, communications management, and serve as the liaison to enable smooth operations.• Build processes to improve the vendor's performance, ensuring the vendors are moving along the right path to meet their Key Performance Indicators (KPIs), identify challenges and work as a conduit between the firm & them to arrive at viable solutions. • Identify efficiency improvement opportunities and work to implement them to derive efficiency gains by end of the year through initiating cost optimization projects, smart resource allocation, automation of reports, process. Show less

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  Reliance Communications

  Jul 2016 - Jun 2018

  Project Manager

  Carrier BusinessCustomer focused Program/ Project implementations for Global Business managing project plansincluding: objectives, scope, risk, delivery, expense management employing strategic problemsolving methods to keep projects moving forward.Lead Reliance Aircel venture project managing the delivery of over 500 ISP telecommunication/engineering projects.Roll out of multi locations telecom projects/networks for different premium Enterprise Customers.Responsible for accomplishing monthly, quarterly and annual target set by business/sales group tomaintain top line peer ratings.Coordinate and work along with the regional sales teams to ensure that the revenue and gross margintargets are achieved.Conduct review calls to discuss funnel with Vendors, Sales Team, and Service Delivery, Projects &Planning Management.Develop and execute the business plan strategy and activities with the Business Planning Group,ensuring long-term growth. Show less

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  Tata Communications

  Jul 2018 - now

  Sr. Manager, Customer Success, Carrier Business