Rahul Yalla

Experience

• 

  Tata Bussiness Support Services

  Nov 2012 - May 2015

  Accounts Receivable

  • Handling more than 250 customer accounts of ROW, Europe & North America (US) region. • Email and Voice based communication with customer & dealing internal & external queries.• Validate system generated invoices before send it to the customer.• Collecting the monthly dues & delayed payment from the customers.• Follow the company's collections process, including reaching out to customers by email and phone & engaging a/c managers when necessary to resolve billing issues.• Set up a call with sales & customers on weekly basis for dispute accounts.• Managing monthly 60+ bucket amount of below 15%. Show less

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  WNS Global Services

  May 2015 - Nov 2017

  • Responsible for the all related of collections for accounts allocated.• Adherence and accuracy of Credit and Collections policies and procedures, within agreed SLA’s is paramount in order to provide the right customer experience and timely dispute resolution.• Sending statement of account every month to the customer, do collections on past due invoices, resolve client & customer’s discrepancies and short payments. • Process customer refund with prior approval of client as well as customer’s confirmation.• Ensure that deduction issues are communicated to the appropriate level of the organization, i.e. with pricing, sales, or the manufacturing facilities.• Establish and maintain effective and cooperative working relationships with client and customers.• Take a proactive approach to identify what causes deductions and identify measures and processes that will help eliminate future deductions.• Using T-codes in SAP for sending SOA, removing invoices, updating notes, setting PTP, adding customer contact details, raising manual dispute and assign to a responsible person.• Send reconciliation statement to apply receive payment for approval with proper back up data.• Send a report on daily basis to internal team of dispute management tracker and ensure to assign a responsible person and validate notes along with reference emails. Show less

  • Analyst

    May 2015 - Nov 2017

  • Analyst

    May 2015 - Nov 2017
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  �ۢ Maersk Global Service Center (Pune) Private Limited

  Nov 2017 - now

  Senior Specialist, Accounts Receivable

  Maersk is the world’s largest shipping company. Its success is a combination of factors. A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive.The company employs roughly 110.000 employees across operations in 130 countries.