Oliver Blyth

Experience

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  RL Canning

  Feb 2021 - Dec 2022

  Workplace Technology Analyst

  I worked as a primary point of contact for information technology service operations for customer technology areas, sites, and locations for RL Canning. I have supported a broad range of technology hardware infrastructure, applications, data storage, computing devices, media, networks, and all equipment related to delivering IT services to meet the needs of service level agreements, whilst taking full responsibility for performing activities related to IT service performance and coordinating the response of and resolution of issues that impacts business operations.Essential Duties:• Acted as a support point of contact regarding end user requests and issues within an enterprise environment.• Installed, supported, configured, deployed, monitored, and repaired hardware and software related to end user technology, including desktops, laptops, mobile and network enabled devices, operating systems, and standard applications. • Deployed and installed standard images, software packages, drivers, operating systems anti-virus and user applications.• Maintained assets, inventory, and configuration management database (CMDB). Coordinated activities related asset ordering, shipping, receiving, returns, deployments, audit, and compliance.• Utilized enterprise ITSM (request and incident tracking tool) systems and tools to log, track and document activities associated with supporting end user technology, including status and other actions taken through completion. • Proactively engaged end users and customers independently within an enterprise support function and executes defined processes and procedures.• Recognised and demonstrated professional behaviours and actions that are convenient to others and delivered a superior customer experience. • Delivered full lifecycle services for laptops, desktop and, tablets to meet client SLAs and KPIs• Provided full remote “smart hands” service for OS, Application, and network systems. Show less

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  Aramark

  Feb 2023 - Dec 2023

  Team Lead

  I worked as a team leader, and played a crucial role in the daily operations, overseeing and coordinating the activities of the staff. I maintained a high level of service, ensure customer satisfaction, and supporting upper management.Essential Duties:• Playing a pivotal role in achieving positive KPIs (Key Performance Indicators) was fundamental to our business operations. I was rigorously evaluated on performance across three critical dimensions: food quality expectations, customer satisfaction, and overall operational efficiency. During my tenure, there was a notable increase of 15% in all these measured percentages, underscoring my contribution.• Offering comprehensive guidance and direction to all team members, was a key aspect of my responsibilities. Additionally, I was entrusted with task assignment, ensuring a seamless and consistent workflow.• Vigilantly monitoring and managing inventory levels, spanning both food and beverage supplies, involved strategic ordering to minimise wastage through stock rotation and a first-in, first-out system.• Upholding an elevated standard of customer service was of paramount importance. This entailed understanding and addressing customer concerns swiftly and effectively to ensure a positive experience within the establishment.• I diligently emphasised comprehensive training for both new and existing staff to uphold high standards and ensure understanding of key workplace policies, procedures, and performance benchmarks. Fostering teamwork, boosting staff morale, and proactively handling performance issues were central to this effort.• The significance of adept problem-solving skills cannot be overstated, considering I held the highest managerial position within the establishment on a day-to-day basis. This role required addressing various challenges, ranging from equipment malfunctions and employee disputes to stock management and customer complaints, ensuring uninterrupted operations. Show less

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  Computershare

  Apr 2024 - now

  Service Desk Analyst

  Computershare are a global leader in transfer agency, employee equity plans, proxy solicitation, stakeholder communication​, and other diversified financial and governance services. The world's leadi​ng organisations work with Computershare ​to maximize their relationships with investors, employees, creditors, members and customers.​