Rod Mendes

Experience

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  Aon Affinity Latin America

  Jan 2004 - Jan 2007

  Customer Service
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  Custom Comércio Internacional

  Jun 2007 - Nov 2009

  Export and Import Assistant

  Prepared and elaborated export and import documents and other forms on behalf of clients, drafted bill of lading, air waybill and road waybill according to customs regulations, laws and procedures.Arranged for payment of duties, taxes, storage and transportation of imported goods, quoted duty and tax rates on goods.Followed up an export and import processes in other Brazilian city like Rio de Janeiro (RJ), Vitoria (ES), Foz do Iguaçu (PR) and Uruguaiana (RS)Advised clients on export and import restrictions, tariff systems, letters of credit, negotiated price for insurance coverage of cargo. Show less

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  ALSTOM

  Nov 2009 - Feb 2011

  Export and Import Analyst

  Kept track of delivery times scheduled with suppliers, concerning the International Commercial Terms established for EXW imports and CPT for exports.Dealt with predominantly spare parts for electrostatic filters (precipitators) exported from China, Finland, India, Sweden, Switzerland and United States to our plants in South and Central America.Sent and received equipment for repair (within specified guarantee period) through a temporary export and import process.Created shipping instructions for freight forwarders, customs instructions for customs brokers, commercial invoices and packing lists. Completed Certificates of Origin (COO) for exports.Estimated and reviewed material requisition costs used by our source department. Show less

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  Bolloré Logistics

  Sept 2011 - Mar 2012

  Customs Clerk (internship & temporary job)

  Cleared air, road and ocean importation via Customs (LVS & HVS).Processed brokerage invoices for payment. Monitored the issue of all import permits for the Vancouver branch, and in some cases for other locations such as Montreal and Toronto. Organised North American Free Trade Agreement (NAFTA) certification for all customers on the company database, including completion of all Customs documentation. Maintained up-to-date knowledge regarding Canadian legislation, sales codes, import duty costs, tariffs, and the trade agreements between Canada and other countries. Show less

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  Alstom

  Jan 2013 - Jan 2015

  Foreign Trade Analyst

  Worked closely with customs brokers and freight forwarders to ensure timely clearance of imported goods and avoid any unnecessary costs.Ensured import paperwork was in full compliance with existing laws and all other applicable regulations.Interacted with Purchasing and Engineering department to apply the correct tariff code.Responded in a timely manner to resolve customs compliance issues/questions generated by Brazilian Government agencies.Controlled international documents prior to providing shipping instructions for different shipping methods.Oversaw daily oversized/overweight transportation tasks in addition to mandatory permits required by Brazilian transportation regulations and procedures.Provided a well-balanced, supportive and engaging learning environment for 20 students as a volunteer English teacher via the organisation’s Social Work initiative.Issued purchase orders in accordance with contract requirements, government regulations and company policies and procedures. Ensured accurate solutions and preventions are developed for non-conformance complaints in order to guarantee quality of the daily processes.Carried out competitive analysis of potential bids following the selection of transportation suppliers, bearing in mind the objectives of the contract or request, in addition to the best price/best value on offer. Show less

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  OneStaff

  Jun 2015 - Jan 2016

  Visa and sponsorship transition

  Working as a general assistant at construction site, landfill and warehouse.

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  Oceanbridge Shipping Ltd

  Feb 2016 - Jun 2016

  Customs Assistant (internship & temporary job)

  Set up direct sea shipments into the EDI- Cargowise making sure the whole paperwork were properly saved on the data base.Elaborated arrival notice for clients also customs requests for the broker team.Arranged payment of local charges for shipping line companies in order to release the goods on time for the cartage companies to deliver.Received and sent for the shipping line companies the original Bill of Landing so that the shipping line companies could release the containers at the port.Filing shipping docs of every single client. Show less

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  BEST Pacific Institute of Education

  Nov 2016 - Nov 2017

  International Logistics - Freight Forwarder Facilitator

  Responsible for ensuring that each learner is provided with an inspiring and engaging blended learning environment that delivers industry relevant content. My main duties were development and improvement of the course in order to assure that the school is attending all the quality requirements as well as organising field trip and guest speakers events so that the students could get familiar with the usual routine and day to day from the industry.

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  Casual Job

  Feb 2018 - Jul 2018

  Visa and sponsorship transition

  Casual bartender serving wine, spirits and food for guests attending weedings at the venue.

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  GEODIS

  Aug 2018 - May 2019

  Seafreight Operator

  Processing sea freight shipments and consols effectively and correctly in a time manner. Organising freight collections from customers to correct loading/packing station. Entries, consolidations and shipping instructions completed prior to vessel cut-off requirements. Ensuring weekly and monthly KPIs are met. Dealing with dairy, foodstuff, and general cargo to Australia, French Polynesia, New Caledonia, Christmas Island, Europe, Asia and South America - FCL - LCL - FAK. Arranging inspections for dangerous goods, evaluating DG forms, co-loading shipments with other forwarders, providing loading instructions for the warehouse team to pack containers. Providing payments for cartage company, shipping lines, invoicing clients also raising EDEC - RMP for perishables. Show less

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  Mondiale VGL

  May 2019 - Jun 2020

  Seafreight Operator

  Receiving and processing export bookings both retail and wholesale customer in a timely manner whether via phone or email.Packing FAK weekly and fortnightly.Arranging all necessary LCL & FCL cartage with transport team.Processing documentation for FAK / FCL / LCL consignments including invoicing customers.Pre-alerting overseas agents FAK / FCL / LCL documents prior to vessel arrival or in time to ensure the destinations requirements are met.Processing shipping line payments.Processing other invoices for local and overseas providers.Maintaining a high level of customer service with all customers. Show less

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  Toll Group

  Oct 2020 - Apr 2022

  Client Services Coordinator

  Information ManagementReview internal clients service reports (includes PO Management, Triangle Shipment, MissingDocument and Ship Management Report)Review daily all external client reports – as per receipt of reports as per set up to client requirementsReview of PO Booking, OBL Compliance and No Agent ReportClient ImplementationPrepare the Client Implementation Plan and oversee the process including:o Complete SOP to meet client requirementso Set up client in EDI with Sales, CRM and operations as per implementation SOPo Liaise with CRM and client solutions team to deliver information management requirementso Brief all relevant stakeholders including the client service delivery teamClient Retention & DevelopmentIdentify supply chain opportunities that deliver value for both the client and TollIdentify potential issues and provide proactive problem solvingInvolve myself in client ‘Moments of truth” and escalate/resolve to the clients satisfactionMaintain client visits and profiles in CargoWiseClient ProfitabilityEnsure updated quotes & sell rates in CargoWise to enable auto ratingIdentify opportunities to develop new services and revenue whilst reducing cost to serve Show less

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  DSV - Global Transport and Logistics

  Apr 2022 - Apr 2025

  Air & Sea Specialist

  Review internal client service reports such as purchase orders and shipping management reports using Microsoft Excel Creation of orders Regular engagement with clients attending meetings personally and remotely Building positive relationships with internal and external clientsConstant communication with clients regarding various queriesOrganisation of secure space for bookings, gathering costs as per negotiation with clients at originArrangements of small parcels via courier serviceManagement of client rates Communication with overseas branches regarding details of orders and bookingsEnsuring documentation is available for clearance on time Show less