Matthew Crowe

Experience

• 

  Verizon Wireless World

  Feb 2014 - Oct 2021

  Solutions Manager

  • Retail Operations Management: Expertise in overseeing daily store operations, ensuring smooth functioning, and achieving sales goals and targets.• Team Leadership: Proven ability to lead, motivate, and manage a team of sales associates, setting performance goals, providing training, and fostering a positive work environment.• Sales and Customer Service: Exceptional skills in driving sales, delivering high-quality customer service, addressing customer inquiries, and resolving issues to enhance the customer experience.• Inventory Management: Experienced in managing inventory levels, conducting stock audits, and ensuring accurate product availability while minimizing shrinkage.• Sales Strategies and Performance: Skilled in developing and implementing sales strategies to boost store performance, analyzing sales data, and making data-driven decisions to improve results.• Financial Management: Proficient in handling financial aspects of store management, including cash handling, budgeting, financial reporting, and achieving profitability goals.• Customer Relationship Management: Strong skills in building and maintaining customer relationships, understanding customer needs, and delivering personalized service to drive customer loyalty.• Training and Development: Experience in onboarding new employees, providing ongoing training and development, and ensuring the team meets performance standards and company policies.• Problem-Solving and Conflict Resolution: Effective in addressing and resolving customer and employee issues, employing strong problem-solving and negotiation skills.• Technology Proficiency: Experienced with retail management systems, point-of-sale (POS) systems, and other relevant technology tools to streamline operations and enhance efficiency.• Marketing and Promotions: Ability to execute store promotions, marketing campaigns, and community events to increase brand awareness and drive traffic to the store. Show less

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  RAM Partners, LLC

  Oct 2021 - Nov 2023

  Leasing Manager

  • Leasing Operations: Expertise in managing the end-to-end leasing process, including property showings, application processing, lease agreements, and renewals.• Tenant Acquisition: Proficient in developing and implementing marketing strategies to attract prospective tenants, conducting property tours, and closing lease deals.• Customer Service Excellence: Exceptional ability to provide outstanding customer service, address tenant inquiries, resolve complaints, and build positive tenant relationships. • Market Analysis: Ability to analyze market trends, competitor properties, and rental rates to set competitive pricing and enhance leasing strategies.• Lease Administration: Experienced in preparing and managing lease documentation, ensuring compliance with legal and company standards, and handling lease modifications.• Conflict Resolution: Effective in managing and resolving tenant disputes and issues, employing negotiation skills and ensuring fair and timely solutions.• Team Leadership: Proven capability to lead and motivate a team of leasing agents and support staff, setting performance goals and fostering a collaborative work environment.• Regulatory Compliance: Knowledgeable in property management regulations, fair housing laws, and safety standards, ensuring compliance and minimizing legal risks.• Maintenance Coordination: Skilled in coordinating with maintenance teams to address property issues, schedule repairs, and ensure the upkeep of property conditions.• Technology Proficiency: Experienced with leasing and property management software (e.g., Yardi, Knock, Entrata), CRM systems, and MS Office Suite.• Sales and Negotiation: Strong sales skills with the ability to negotiate lease terms, close deals effectively, and maximize occupancy rates.• Administrative Expertise: Competent in handling administrative tasks such as reporting, data entry, and record keeping, ensuring accuracy and efficiency. Show less

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  Quinn Residences

  Nov 2023 - Sept 2024

  Portfolio Manager

  • Property Operations Management: Expertise in overseeing daily operations of residential and commercial properties, ensuring smooth and efficient management.• Tenant Relations: Proficient in building and maintaining positive relationships with tenants, addressing concerns promptly, and ensuring high levels of tenant satisfaction.• Lease Administration: Skilled in negotiating, drafting, and managing lease agreements, renewals, and terminations.• Financial Management: Experience in budgeting, financial reporting, rent collection, and managing operating expenses to optimize profitability.• Maintenance Coordination: Ability to schedule and oversee property maintenance and repairs, ensuring timely resolution of issues and adherence to quality standards.• Regulatory Compliance: Knowledgeable in local, state, and federal property management regulations, including fair housing laws and safety standards.• Marketing and Leasing: Expertise in developing and implementing marketing strategies to attract and retain tenants, including property showings and lease signings.• Conflict Resolution: Skilled in addressing and resolving tenant disputes and conflicts effectively and professionally.• Customer Service: Strong interpersonal skills with a focus on delivering exceptional service and creating a positive living or working environment for tenants.• Organizational Skills: Ability to manage multiple tasks and priorities efficiently, with excellent time management and problem-solving capabilities.• Technology Proficiency: Experienced with property management software (e.g., Yardi, AppFolio), MS Office Suite, and other relevant technologies.• Leadership and Team Management: Proven ability to lead and motivate property management teams, ensuring effective collaboration and performance.• Market Analysis: Competence in analyzing market trends, rental rates, and competitive properties to make informed decisions and optimize property performance. Show less

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  Hawthorne Residential Partners

  Sept 2024 - now

  Assistant Community Manager