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Beaudheen Swarts

Beaudheen Swarts

Customer Service Agent , Credit Card operations

Followers of Beaudheen Swarts942 followers
location of Beaudheen SwartsCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Team Leader, Administration, Customer Services

  • Education

    • RJM Educational Consulting PTY (LTD)

      2015 - 2015
      National Certificate NQF 5 Wealth Management Successfully Completed

      Fais 125 credits. Financial Planning, Retirement Funds, Long-Term Insurance, Collective Investments.

    • Financial Management Institute (FMI) South Africa

      2009 - 2009
      Professional Qualification Finance and Financial Management Services 82 % Average

      Enables learner to be able to Record income and receipts; Make and record payments; prepare ledger balances and an initial trial balance; Perform VAT calculations and complete returns; Record business financial transactions.Modules:Practical Bookkeeping 1 (Distinction),Practical Bookkeeping 2 (Distinction),Introduction to Business Accounting (Distinction).

    • Fred Norman Secondary

      2003 - 2007
      Matriculation national senior certificate 12

      mathematicsphysical sciencebiologygeographyenglishafrikaans

    • University of Cape Town

      2018 - 2018
      Online Short Course Business Systems Analysis 78%

      IIBA endorsed course with a focus on: Waterfall & Agile BA methodologies; System Development Life Cycle (SDLC); Business cases; Enterprise & Feasibility analysis; Business Requirements specification; Business Process and data modelling; (BPMN); Systems architecture; User stories & Epics; use cases; UI design and prototypes; UX; quality control through testing, Facilitating change & innovation.Course Module 1: Contextualising business systems analysisCourse Module 2: Analysing the… Show more IIBA endorsed course with a focus on: Waterfall & Agile BA methodologies; System Development Life Cycle (SDLC); Business cases; Enterprise & Feasibility analysis; Business Requirements specification; Business Process and data modelling; (BPMN); Systems architecture; User stories & Epics; use cases; UI design and prototypes; UX; quality control through testing, Facilitating change & innovation.Course Module 1: Contextualising business systems analysisCourse Module 2: Analysing the current business systemCourse Module 3: Recommending an alternate business systemCourse Module 4: Eliciting and communicating requirementsCourse Module 5: Preparing to create a business requirements specificationCourse Module 6: Modelling business processesCourse Module 7: Modelling functional and systems architecture requirementsCourse Module 8: Modelling data and human-system interface designCourse Module 9: Assuring qualityCourse Module 10: Facilitating change and innovation Show less

    • University of the Witwatersrand

      2008 - 2008
      Certificate NQF 5 Project Management Successfully Completed

      Communication skills & Project management fundamentals.

    • University of South Africa/Universiteit van Suid-Afrika

      2016 - 2017
      NQF 6 Production/Operation and Productivity Management 72 % Average- 2 Distinctions

      Process design; the design of products and services; Supply network design; Layout and flow; Process technology; Job design and work organisation; Capacity, Inventory & supply chain planning and control; Enterprise resource planning (ERP); Lean operations and JIT; Failure prevention and recovery; MPS and MRP (I & II) and Production planning and improvement; quality assurance concepts; Project planning and control; 6 Sigma and TQM principles. Modules:-Introduction and Strategic Role… Show more Process design; the design of products and services; Supply network design; Layout and flow; Process technology; Job design and work organisation; Capacity, Inventory & supply chain planning and control; Enterprise resource planning (ERP); Lean operations and JIT; Failure prevention and recovery; MPS and MRP (I & II) and Production planning and improvement; quality assurance concepts; Project planning and control; 6 Sigma and TQM principles. Modules:-Introduction and Strategic Role of Production /Operations Management -Designing, Planning and Controlling the Production /Operations Management System (Distinction)-Improving the Production/ Operations Management System and New Challenges Ahead (Distinction)-Basics of Productivity Management Show less

    • University of South Africa/Universiteit van Suid-Afrika

      2009 - 2012
      NQF 6 Human Resources Management Successfully Completed

      The essential issues pertaining to the management of Human resources in the South African context: Human Resource Function, Labour Relations,Human Relations (Industrial Psychology), Education, Training and Development Practices (ETDP), Customer Service, Business Communication and Management.

  • Experience

    • FNB South Africa

      May 2012 - Sept 2013
      Customer Service Agent , Credit Card operations

      Validations, Customer Account Maintenance, Inbound & Outbound, Credit card accounts & application processing, Indexing/filing relevant client documentation, missing document recovery, FICA, data capturing, telephonic query resolution, quote discussion & outstanding documentation requests.

    • Liberty Group South Africa

      Sept 2014 - May 2015
      Customer Retentions/Sales Agent

      retaining clients ; payment of debit orders. Admin. Reinstatement and redating policies. Long term insurance.Key achievements:• FAIS Accreditation

    • FNB South Africa

      Jul 2015 - Jun 2017

      (Simultaneous with KYC Team Leader role) Managed an access of 100 administrative staff members (including 6 Team Leaders) on various aspects related to the nightshift branch of the KYC remediation project. Executed directives from executive level staff. Provided feedback (Reporting and analysis). Ensured adherence to company policies and procedures. Training. Key Achievements: • Project objective achieved: Customer KYC document validations and maintenance of customer profiles (over 10 thousand work items in 4 months). Show less

      • Team Leader, KYC project

        Jun 2016 - Jun 2017

      • Supervising Manager, KYC Project

        Jun 2016 - Oct 2016

      • Administrator/Call Centre Agent, KYC Project

        Jul 2015 - Jun 2016

    • Absa Group

      Jul 2018 - Oct 2018
      Team Leader, Fraud Operations

      Temporary assignment: Fraud dept. overflow/backlog assistance. Managed team of 10 rebranding staff. Absa fraud monitoring operations. Internet banking and voice fraud, (phishing, vishing and smishing), Data analysis and maintenance.

  • Licenses & Certifications

    • Human Resource Technician

      University of South Africa/Universiteit van Suid-Afrika
      Mar 2014

    • Assistant Bookkeeper

      Fasset (Finance and Accounting Services Seta)
      Aug 2010

  • Honors & Awards

    • Awarded to Beaudheen Swarts
      Employee of the month Kelly Aug 2015 Awarded in recognition of providing excellent levels of performance

  • Volunteer Experience

    • Service Leader

      Issued by City Year on Feb 2008
      City YearAssociated with Beaudheen Swarts

    • Co Manager

      Issued by Fusion S.W.A.G. on Apr 2012
      Fusion S.W.A.G.Associated with Beaudheen Swarts