Rochelle D'souza

Experience

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  Standard Chartered Bank

  Dec 2006 - Jan 2007

  Data Entry Assistant ( HR Department )

  Internship for 1 month as a data entry assistant to import confidential details from employees over all India and preparing reports .

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  92.7 BIGFM

  Jun 2008 - Jan 2009

  Administrative Assistant/Secretary

  Assisting VPs station Manager and regional Manager as an admin assistant , managing their travel plans ,and documentation for mumbai station. Colating reports and multitasking as a receptionist and co-ordinating with all departments sales, marketing , HR , coperate for weekly and monthlyu reports . Voice overs for live shows with RJ s in the studios Rasing purchase orders using SAP for all the deparments and handling petty cash.

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  Celebi NAS Airport Services India Pvt. Ltd.

  Jan 2009 - Aug 2011

  Sr Passenger Service Agent
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  Global Aviation

  Aug 2011 - Mar 2013

  Supervisor

  ● Supervising the day to day activities of a team of 10 members● To monitor check-In counter, documentation check/Passenger profiling● Track and trace Missing/ Mishandled Baggage● To train new agents and monitor their performance(Sabre Software)● Grooming and Communication skills in charge● Give good customer service.● Examine and report operational problems such as delay etc.● Reply to queries from other stations, Handling Agents and Govt. Authorities ● Report discrepancies in day to day activities and recommend solutions.● Check post-flight documents, telex, prepare reports and check sheet for accounting purposes.● Check and rectify errors by outstations● Maintain staff discipline and ensure they all comply with Company regulations.● Arrange extra manpower as and when necessary to handle delays or extra flights.● Provide cover for role above when operational requirements demand this i.e. ‘Act Up’● Keep current, and communicate to others, changes, processes and procedures/SOP. Show less

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  Auris Group of Hotels

  Sept 2013 - Jan 2014

  Front Office Executive

  Auris First Central Hotel Suites- September 2013- December 2013Telephone Operator promoted to Front Office Executive ● Operate telephone switchboard station.● To ensure all calls are answered and transferred to relevant department● To understand and resolve customer queries.Job description for Front Office Executive '• Welcome guests as they check in and out.• Assure front desk is manned and maintained at all times.• Review arrivals and departures.• Provide information to guests about hotel services and offers• Respond and take action on guest complaints and problems• Receive and acknowledge reservations and cancellationWon Employee of the month for best customer service and hard worker and promoted to a Shift leader /Supervisor Front Office Show less

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  First Central Hotel Suites

  Jan 2014 - Mar 2017

  Front Office Supervisor

  Shift leader /Supervisor Working as part of a team and responsible for work assignments/rotations, staff training, staff vacations, staff breaks, overtime assignment and arranging back-up for absent employees. Duties:● Supervising the day to day activities of a team of 14 members.● Driving operational efficiencies, raising customer service levels & cutting costs.● Organizing workload, allocating tasks, tasking team on a daily basis.● Managing team and individual performance.● Ensuring all administrative records is completed accurately.● Ensure professionalism & high quality is continually maintained.● Preparation of relevant reports and documents for senior managers.● Identifying areas of the business where improvements can be made.● Developing policies to create and maximize performance.● Scheduling staffing levels, planning for holiday and weekend cover.● Monitoring staff attendance and performance levels.● Training of new staff & identifying training requirements of existing staff.● Ensuring compliance with all relevant health and safety guidelines.Once again awarded Best Employee of the month for outstanding performance. Show less

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  Fitness2flash

  May 2021 - Oct 2022

  Freelance Moderator
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  Paralok Information Security Pvt Ltd

  Jan 2022 - Oct 2023

  Human Resources and Business Development Specialist

  -Admin Support-Task Co-ordination-Pre-Screening of Candidates for various roles-Lead generating -Assistance in Record Maintenance-Assistance in Payroll-Induction for New Orientation-Confidentiality

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  THE PET DOCTOR

  Nov 2023 - Apr 2024

  Personal Assistant

  • Calendar Management: Manage and prioritize the employer's schedule, including scheduling meetings, appointments, and events. Coordinate travel arrangements and accommodations as needed.• Communication Management: Screen and respond to emails, phone calls, and other forms of communication on behalf of the employer. Handle correspondence, draft documents, and prepare presentations.• Information Management: Organize and maintain files, records, and databases. Research and gather information as requested by the employer.• Administrative Support: Provide general administrative support such as filing, photocopying, and data entry. Assist with the preparation of reports, presentations, and documents.• Task Coordination: Coordinate tasks and projects, ensuring deadlines are met and priorities are managed effectively. Liaise with other staff members, clients, and stakeholders as necessary.• Personal Assistance: Provide personal support to the employer as needed, such as running errands, managing household tasks, and handling personal appointments.• Confidentiality: Maintain confidentiality and discretion in handling sensitive information and matters.• Problem Solving: Anticipate problems and proactively address issues that may arise. Provide solutions and recommendations to improve efficiency and productivity.• Relationship Management: Build and maintain positive relationships with clients, colleagues, and other stakeholders on behalf of the employer. Show less