Neva Pandia

Experience

• 

  PT Jasa Angkasa Semesta, Tbk

  Nov 2017 - Dec 2017

  Airport Special Assistance Interns

  • Assist passengers from the aircraft door to the car that will deliver to the destination.• Assist passengers check immigration, collect baggage, check customs and build good relationships with customers.• Make daily and weekly reports.

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  Wahana sarana utama

  Feb 2018 - May 2018

  Pasasi Staff

  • Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate• Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers / accounting functions• Providing general customer assistance, complying with all safety procedures and station policies.• Assist special needs passengers, resolve customer complaints and other duties as delegated.• Filing, ordering office supplies, invoicing, accruals, expense reports.• Handled Express Air. Show less

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  PT Jasa Angkasa Semesta, Tbk

  May 2019 - Mar 2020

  Passenger Service

  • Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate.• Helped customers with special needs to board and disembark from aircraft.• Supported accounting by researching and reporting on shipments, scanning documents and entering data into the System.• Resolved interpersonal conflicts by listening, finding common ground and building relationships.• Providing general customer assistance, complying with all safety procedures and station policies• Providing accurate gate, flight arrival and departure information, as well as answer general inquires• Assist special needs passengers, resolve customer complaints and other duties as delegated• Maintain thorough knowledge and handling of unaccompanied minors and airfreight acceptance guidelines• Communicate clearly and accurately with customers as well as ground and aircraft personnel• Miscellaneous duties as assigned by Manager and Supervisor• Conduct other duties as assigned• Hendled Jetstar Asia, Saudi Arabian, Malaysia Airlines, and Silk air Show less

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  Qatar Airways

  Dec 2021 - now

  • Senior Customer Services Agent

    Oct 2025 - now

  • Customer Service Agent

    Dec 2021 - Oct 2025