Cheyenne Williams

Experience

• 

  Sykes Enterprises, Inc.

  Jul 2015 - Jan 2017

  Customer Service Agent

  April 2016 - Jan 2017Sprint CVP Technical & Transportation Support Specialist, SYKES Home Powered by Alpine Access• took inbound calls from Chrysler customers connecting to their automotive features• provided IT support for the Uconnect Access App, the Advantage Package, and 3G Wifi Hotspot servicesJuly 2015 – March 2016Pearson Technical Support Agent, SYKES Home Powered by Alpine Access• Took inbound calls to assist customers with the learning management systems involving Pearson Learning Studio (Blackboard, Canvas, D2L, and Canvas) integrations with Pearson Higher Education applications• Resolved browser and operating system compatibility issues with Pearson products• Communicated to all levels of end users and internal staff involving Marketing/Sales, Product & Course Development, Consultants, IT Department, Pearson Support Groups, and other clients via phone, email, and chat in a professional manner• Documented incidents within the Oracle Cloud Service application Show less

• 

  HCF Sweden Valley Manor

  Mar 2017 - May 2019

  Certified Nursing Assistant

  Assisted residents with activities of daily living and promoting independence. Protected resident rights and maintained the comfort and cleanliness of residents' rooms. Accompanied residents to doctor appointments. Monitored residents and reported any changes in residents’ conditions. Obtained specimens and reported vital signs.

• 

  UPMC

  Sept 2019 - now

  I help with operating room turn overs and terminal cleanings, transporting patients, setting up operating rooms before procedures, and restocking personal protective equipment and linen. Cleaned patient rooms, public areas, procedure rooms, offices and equipment.

  • Surgical Services Support Technician

    Dec 2023 - now

  • Environmental Services Specialist

    Sept 2019 - Dec 2023