Alexander Ashley

Experience

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  Apptium Technologies

  Jan 2021 - Mar 2022

  Product Analyst

  - Product Ownership: responsible for customer experience and support of an e-commerce platform to ensure product and engineering understand customer requirements and commits. Results: increased ticket resolution efficiency by 50%- Executive Reports: create executive reports for C-suite providing insights into overall platform health- Product Innovation: customer advocate delivering new feature requests and software bugs to appropriate teams for continuous competitive innovation and automation Lihat lebih sedikit

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  SAM Seamless Network

  Mar 2021 - Jan 2021

  Product Management Intern

  - Competitive Intelligence: conduct cyber security market analysis to align SAM strengths and opportunities to potential markets and partners to expand new distribution channels- Business Development: develop SAM value propositions for customer presentations and assets that align SAM capabilities to customer strategies and business outcomes in the SMB, SOHO and Consumer markets- Market Updates: monitor and build profiles on the latest technological trends in the industry- Corporate Strategy: provide ad-hoc support to senior leadership and facilitate special projects Lihat lebih sedikit

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  Exostar

  Mar 2022 - now

  Enterprise Customer Success Manager

  - Increased customer adoption growth for Exostar's Secure Access Manager Platform - Fostered customer loyalty by driving customer collaboration, understanding customer needs, and internal stakeholdering. - Deliver on defined key KPI/OKRs by creating actionable strategies resulting in increased NPS- Enabled customer outcomes by having a strong ability to gather customer feedback and translate it to various stakeholder groups including: engineering, product, marketing and sales. - Developed customer success strategy based on market demand, customer feedback, and incident analytics. KPIs include: customer satisfaction, retention, and revenue growth.- Led several initiatives that significantly reduced operational overhead Lihat lebih sedikit