Urmila Patel

Experience

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  Teleperformance

  Aug 2016 - Apr 2022

  • Managed all aspects of the HR department including drafting job descriptions, recruitment of around 50+ employees annually, created offer letters for new hires, worked on employee retention and increased retention rate by 15%. Coordinated orientation sessions and onboarding activities for over 50 new hires annually and improved onboarding satisfaction scores by 20%. Prepared and maintained detailed employee data on internal HRMS software and generated periodic reports for future reference. Organized fun events and celebrations for different occasions to create a positive and fun work culture for the employees. Assisted with payroll activities such as verification of attendance records, calculation of bonuses, overtime, and deductions, handled employee payroll queries, and ensured compliance with labor laws and company policies. Implemented and reviewed new administrative procedures and oversaw office maintenance to keep a fair and consistent workplace environment. Show less  Managed communication by answering phone calls, directing them to the appropriate person, and handling incoming and outgoing mail and emails. Organized and scheduled appointments and meetings, managed calendars for multiple departments, and coordinated conference calls. Processed over 150 data entries daily with a 99% accuracy rate, kept accurate records of customer interactions and transactions for documentation and analysis.  Monitored and ordered office supplies, maintained inventory of office equipment, and ensured proper maintenance and servicing. Assisted with payroll processing, handled accounts payable and receivable, and managed expense reports and reimbursements. Prepared and edited correspondence and reports; maintained filing systems, and managed office documents confidentially. Show less

  • Human Resources Coordinator

    Jan 2019 - Apr 2022

  • Administrative Assistant

    Aug 2016 - Dec 2018
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  Tim Hortons

  Nov 2022 - Oct 2024

  Baker
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  CML Properties

  Sept 2024 - now

  Accountant

  As an Accountant at CML Properties, I provide essential financial support to Property Managers by analyzing, recording, and reporting financial data. My responsibilities include preparing and reviewing financial statements, performing bank reconciliations, managing full-cycle accounting operations, and handling GST reporting and filing. I also ensure accurate reconciliations, accruals, and transaction reporting while meeting both short- and long-term deadlines. This role leverages my strong organizational and analytical skills to maintain precise financial records and support the financial health of the properties. Show less