Muddassir Shafique

Experience

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  Petroman Training institute

  Mar 2001 - Oct 2003

  Trainer

  • Worked as Trainer for basic, Intermediate and Advanced Courses related to Computer and IT field for beginner and Professionals. • Designed short Computer courses for Engineers, Doctors and students.• Worked as a Lab Assistant in “Computers for Professionals” at Petroman Continuing Education Program center.• Worked as a Lab Assistant and representative of Petroman Head Office for “Computer for Engineers” held at NED University Karachi

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  International Office Products

  Aug 2004 - Dec 2004

  Territory Engineer

   Eni Pakistan Limited (Resident Engineer” IT support)• Worked at Islamabad and monitored network including systems, server machines, ISDN and Mobile communication device, video conferencing unit and daily IT related queries including Eni Staff House.• Technical Support for “APSM General Meeting” at Marriot Islamabad. Deployed Network & configured Exchange server on SBS as IOP team member at PNAC Isl. Visited Uni-Lever Tea Research Center Shinkiari for system maintenance and Symantec updates. Perform RAID 5 configuration in IBM Xeon and Flat Bed severs machines. Show less

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  Karachi Marriott Hotel

  Jun 2007 - Apr 2008

  System Support Engineer

  • Closely monitor applications including Internet billing application, PMSI, Call charger and Lock Link Interface and all servers running in IT office and IT support office. • Performed first to last level problem determination, troubleshooting and resolution. Areas include software, network, telecommunications, Ving Cards system, Hotel internal radio (Motorola) system, CCTV, Baggage X-Ray Machine, Time Management System, event display application and related databases running at the Hotel. • Performed daily backup’s specially daily dump of OPMS and ensure that they are stored in relevant secure storage and delivered as desired. • Maintained and designed hardware and network configuration charts and Maps. Trainings• Attended in-house training (2 days) of Network and System handling.• Attended 15 days training of “Opera and Micro-systems” as hotel management application. PROJECTSound Diffusion• Installation of Music Styling device used to operate in-house music with in hotel premises.• Installation and impedance management of speaker for required sound output.• Supervised RTV department to maintain all operations related to audio management.• Responsible to update system according to vendor’s coordination. Show less

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  Nayatel

  Apr 2008 - Apr 2010

  Operation Engineer

  Planning and Designing Section• Fiber Network Planning based on BPON and GPON standards.• Designed splice plans, patching plans and maintaining fiber information, Dark Fiber records and modifying plans for network expansions• Testing of complete Fiber network using Acterna OTDR and rectifying any issues in the OSP.• Conducted OSP survey to keep record of all OSP units (route, Pits, Cabinets etc.) in the Arc GIS software including updating and modification of OSP AutoCAD drawings.Deployment and Installation Section• Managed installations teams consisting 6 persons each of F-5, F-6, F-7 and E-7 sectors of Triple play services at Islamabad by dealing with approx 2500 customers within my domain. • Handled OSP and deployed Fiber Optic. • Fiber Optics communication system design BPON, GPON in FTTH with its maintenance and development. • Managed POLT's, VOLT's and Coordination with LANX for VLAN Tagging. • Team Management.• ALCATEL HONT configurations, using WEB based Access Manager (WAM) and their physical trouble shooting.Technical Assistance Center • Managed Level -1 troubleshooting of DSL (MBL) and fiber (NTL) customer’s complaints and supported teams.• Correspond with related departments for rectification of customer’s issue.• Work on Cisco routers 7301, 7206 to monitor and troubleshoot customer’s connectivity status.Trainings• Attended 15 days training on Responsibilities of “Senior Network Support Representative”.• Attended an advance training on MPLS due resolution of Network issues.• Attended an advance training on System due resolution of system issues.• Attended 10 days training on Responsibilities of”Transmission Engineer”. • Completed one month training for handling NOC operations of our network.Technologies EmployedFiber Optics: OTDR (Acterna 5000-e, JDSU MTS-6000), Fujikura 50s, 60S and Corning splicing machine, VFLSoftware: AutoCAD, Google Earth, MS Visio, Arc GIS Show less

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  Multinet Pakistan (Private) Limited

  Apr 2010 - Jun 2012

  Assistant Manager-North

  • Maintained professionalism, punctuality, discipline, and ownership of all company property. • Assist seniors and help siblings in functions including technical designing and operations of implemented PON and active networks. • Designed technical solutions for interconnectivity of multiple customers across Pakistan in terms of smart building and city connectivity’s. • All Access Network related level III complaints to be taken up with vendor for troubleshooting and R&D purposes• Configuration and troubleshooting of GPON (5504) using • Configuration and troubleshooting of ONUs of GPON using CLI and NView.Infra-structure and Planning Department • Worked with Infrastructure department during designing, planning and Deployment of Fiber Network based on GPON standards within smart city Islamabad, Pakistan.• Conducted trainings as trainer for Planning of Optimized network.• Working on GIS Solution Design and Development for Project Ittehad, a National Fiber Optic infrastructure project connecting over 70 major cities and also customizing it for GIS survey automation and integration solution for Real-Time Project Tracking as team member.• Designed detailed technical solutions for PRAL, MGCL, Shifa International Hospitals, Care International Pakistan for Internet and MPLS Layer 3 services.• Working as team member for Management, Project Tracking and Asset Management of GIS Solution for Project Ittehad• Recruitment and training of staffTrainings• Strategic Time Management• Presentation Skills• Email EtiquetteKarachi Relief TrustWorked as volunteer at Nowshehra, Pakistan, during Flood rehabilitation on behalf of Multinet Pakistan private Limited Show less

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  PTCL.Official

  Jun 2012 - Sept 2014

  Manager- Corporate Solutions

  • Take full ownership for assigned group of corporate customers of North Region in terms of solution designing and Implementation.• Establish bond with the customer through friendly, respectful and professional interaction. • Heading team of 6 to 7 personals.• Gain maximum customer knowledge through engaging dialogue. (i.e. Segment, network & type and number of products & services).• Closely work with the support groups to fulfill customer requirement in time. • To ensure full customer satisfaction within the rules and regulations of PTCL. Infra-structure and Planning Department • Conduct surveys of field areas for analysis of geographical conditions w.r.t required solutions.• Keep complete record for geographical permits with monitoring for smooth operation with identification of green and brown field areas• Responsible to monitor, validate and secure (blue prints) of planned and deployed network.• Responsible to prepare BOMs (Bill of Materials) and BOQ’s (Bill of Quantities) to higher management for approvals in terms of network extensions and customize solutions.• Cost estimation of solutions based on CAPEX and OPEX. • Responsible to design massive projects w.r.t OFC (FTTH, FTTX, GPON, Metro, Long Haul), Copper (DXX, DSL, DS3), Data (MPLS L2/ L3, DF solutions), PIE Connectivity’s (Internet- up till STM), TDM (SDH, DWDM), Wireless (DRS, WIMAX, VSAT, Wifi, i-Direct).• Coordination with internal departments.• Maintain complete ownership of proposed solution for its successful implementation & provide guidance to relevant departments.• Ensure smooth operations of services at customer end.Product Development• Responsible to ensure the operability and functionality of products within Pakistan including EVO, Smart TV and Virtual NOC services on FTTX network.• Conduct meetings and discussions to overcome the occurred issues on immediate basis.• Frequent coordination with higher officials including GMs, EVPs and SEVPs for updates and fault resolutions. Show less

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  Zong CMPak Ltd

  Oct 2014 - Dec 2015

  Manager - Enterprise Solutions

  • Responsible to enter CMPAK- ZONG in Data Market and make it able to open new ventures in terms of Data services. • Responsible to enhance and ensure the capability of CMPAK services on GSM based Network by provisioning of pure Data Service solution to large corporations and high profile clients including government and MNC’s across country.• Major products are VPBX, Extension of MPLS Layer 2 and layer 3 services at established GSM network across the country, Bulk Internet Bandwidth for corporate customers.• Senior Member and Decision maker of strategy and advisory committee for evaluation and finalization of proposed Data Products designed for Corporate Clients.• Handling teams of both Corporate Sales and Pre-Sales termed as Enterprise sales Services.• Vendor management for extension of access layer till client end using OFC and Microwave services.• Re-structured and deployed Pre-sales department in CMPAK-ZONG to fulfill the need corporate customers along with the Sales force across Pakistan. • Design strategies based on Solution and Sales to achieve the assigned targets.Meet/exceed budgets for revenue and profitability targets on assigned portfolio of relationships.• Responsible to design massive projects w.r.t OFC (FTTH, FTTX, GPON, Metro, Long Haul), GSM (MBB, 3G/4G, M2M services), Data (MPLS L2/ L3, Managed Capacity), Internet Connectivity till STM), Wireless (DRS, VSAT, Wi-Fi, Hot Spot), Cloud Services.• Responsible to design, sell and maintain customize data solutions for customers based on requirements.• Solicit and build new business relationships with corporate customers.• Training & development of the team.• Design solutions, Prepare proposals based on financial analysis, business/industry analysis and monitor quality of portfolio on proactive basis.• Improve penetration in the existing targeted segments and identify/explore new potential markets. Show less

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  Pakistan International Airlines

  Dec 2015 - Jan 2018

  Manager - IT Digital Services and B2B

  • Responsible to develop new strategies for the betterment of PIA operation related to advance technologies.• Working closely with Top Management to identify challenges, suggest & implement innovative solutions by Reducing Costs, Reshaping Operational Performance and Aligning IT with Business Goals.• Currently working on PIA website up-gradation, Airline Management system, etc• Direct interaction with international and national vendors.• Submitted a report and process to Higher Management for Implementation of Information Security within PIA infrastructure. Assistant Manager – IT Planning and Networks (Karachi)• Member of PIA Core Network and IT – Planning teams.• Responsible for daily operational tasks including Network issues, etc.• Responsible to implement the vision of Chief Information Officer, PIAC practically. • Initiated and implemented MPLS L3 infrastructure among nationwide connectivity of PIAC.• Prepared and submitted detailed reports on Sabre and SITA operations (1999-2016) including all technical and financial evaluations and presented to Higher Management.• Direct coordination with international vendors including Sabre, SITA, Worldwide Internet service providers.• Vendor Management at both national and international level for Data Connectivity’s, Call Center and relevant IT services • Team member for deployment of PIAC, ERP Solutions at PIAC and responsible for its network establishment. Show less

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  Green Country Ventures

  Feb 2018 - now

  Director Techno - Commercial Services

  Achievements• Registered the company as vendor of ICT Consultancy for PIA, HEC, PTML, NRTC, Utility Stores, SAPS (Shaheen Airport Services), Konsulttek.• Registered the organization as Business Development Service Providers (BDSPs) of USAID SMEA Project (Chemonics) and Fellow Member of DICE supported by British Council. We registered 20+ SMEs on USAID platform and generated revenue up to PKR. 3.5 Million• Developed processes to ensure all systems and services of Group are documented properly.• Developed business plans and strategies to expand the operations of the company to increase its nationwide / International presence.• Deploying and Upgrading GPON network with collaboration of NTRC on Huawei platform.Responsibilities• Responsible for Business Development and Operations.• Heading business development and operations teams of 80+ HR.• Responsible for complete official government / customer coordination.• Responsible to manage portfolio as Call Center Services of HEC & PIA, GPON Network deployment and its O&M with collaboration of NRTC, New business Prospects, etc.• Responsible to enhance and ensure the capability of our services on provisioning multiple customized solution to large corporations and high-profile clients including government and MNC’s across country.• Complete Coordination with Government officials in terms of official correspondence. Show less

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  Pakistan Blockchain Institute

  Jul 2021 - now

  Senior Business Consultant
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  HUM News

  Mar 2023 - now

  Manager - Information Technology