Katherine Stern - Glass

Experience

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  Prometheus Communications

  Jul 2000 - Sept 2001

  Software Developer 3

  •Participated in the screening and interviewing of candidates for networking, programming and web development positions•Assisted in the creation of candidate pre-screen and interview guides, and questionnaires •Interpreted technical materials for troubleshooting, diagnosis and problem solving of hardware and software development related issues•Lead Developer during the Software Development Lifecycle (SDLC) of a fully automated ISP website; created applications for sign-up, billing, and e-commerce solutions utilizing ASP, SQL, JavaScript, HTML, C/C++, and Perl•Designed and developed the SQL Server 7 databases, tables, queries, triggers and stored procedures and utilized ASP to manipulate data in SQL databases and redesigned applications for optimization and performance using SQL stored procedures•Built and installed Windows 2000 and Linux servers and workstations, assisted with the migration from a Windows NT 4.0 to a Windows 2000 network and created and managed users, groups and policies Show less

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  Mervyns

  Nov 2001 - Jul 2002

  Department Lead of HR

  Retail clothing environment where promotion to hr department took place in March 2002.• Reviewed applications, interviewed potential employees and hired qualified candidates• Increased employee moral and awarded special employee acknowledgements• Supervised Guest Services Department and Cash office• Scheduled and trained employees in the customer service, sales, and POS departments• Performed monthly HR audits to verify all new hire paperwork completed, on file, and up-to-date; and ensure compliance with I-9 paperwork Show less

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  Borders Books

  Jul 2002 - Aug 2004

  HR and Operations Manager

  •Strategically developed and executed a customer service standards plan which resulted in a year-over-year increase in sales and profit in the café, and received recognition in 2002 & 2003 for leading the district in those areas•Utilized PeopleSoft to perform HRIS functions, reporting, and account administration•Drove and increased employee morale by building relationships, addressed and resolved conflicts and concerns as soon as they became apparent, and encouraged open communication via an open door policy•Interpreted balance scorecard results to strategically plan and meet goals in the areas of payroll, employee turnover and store audits•Executed monthly store audits in areas of loss prevention, cash office and inventory controls to ensure store quality assurance per corporate requirements•Facilitated and instructed new hire orientation training for all employees in the areas of customer service, POS functions, and store policies and procedures Show less

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  Response, Inc

  Aug 2004 - May 2007

  Sr. HR and Operations Manager

  •Maintained OSHA safety guidelines, held monthly safety meetings, and ensured employees were working in accordance with safety standards•Calculated and filed federal and state quarterly payroll taxes and yearly W-2’s and processed Department of Labor and Industries worker’s compensation claims, submitted documents for approval, and monitored the case until it was closed•Performed cost analysis on several benefits packages to determine the most suitable medical, dental, and vision plans to meet company and employee needs and administered benefits, assisted employees with enrollment paperwork, and answered questions regarding benefits and insurance provider’s explanation of benefit statements•Utilized QuickBooks to establish an accounting system to record business transactions •Worked closely with vendors and sub-contractors to coordinate schedules, set priorities to meet deadlines and place material orders for completion of tasks and ensure quality of the product or service Show less

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  Verizon Wireless/Adecco

  Oct 2007 - Dec 2007

  HR Coordinator

  Temporary contract position in the recruiting department for Verizon Wireless call center.•Updated recruiting metrics spreadsheet to track the number of applicants screened on a weekly basis and their status throughout the hiring process•Created and entered data for a termination spreadsheet, using MS Excel, utilizing formulas and graphs to interpret data•Utilized PeopleSoft to search and maintain open job requisitions and applicant information, updated applicant status, and entered interview evaluations•Maintained records for open job requisitions, including applications, skills assessment test scores, interview evaluations and background check information•Processed walk-in candidates, assisted with submitting online applications, accepted resumes, and scheduled pre-screen evaluations•Greeted candidates for skills assessment tests, explained testing instructions, monitored progress and gathered results to determine qualifications Show less

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  Volt @ Microsoft

  Jan 2008 - Jan 2009

  Recruiting/Staffing Associate

  Contract role in the Global Foundations Services (GFS) team and, as of Nov 10th, 2008, the Search, Platforms, Ads Group (SPAG) was added, increasing team size supported from 6 to 10.•Implemented a process, for performing weekly OFCCP audits on closed reqs, leading to an increase in compliance from a 50% to 100% and ensured consistency•Collaborated with and supported the GFS client group with the internal hiring process•Maintained weekly and monthly recruiting metrics reporting, using Excel pivot tables, and educated Staffing Consultants on utilization and analysis•Developed a set of best practices for handling the various Internal transfer processes, which was rolled out and used within the GFS and SPAG HR teams•Assisted in the planning of the “View My World” micro-site campaign for GFS •Prospected candidates, using the internal career site and various external resume boards, matching candidates to targeted job requisitions Show less

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  Ascentis

  May 2009 - Jun 2010

  Senior Professional Services Consultant
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  Microsoft

  Jun 2010 - Oct 2013

  • Provide full cycle recruiting process for various levels of software developers, testers and program managers in the Bing Ads and MSN.com teams typically averaging around 20+ open requisitions at a time• Collaborate with multiple members of the team including recruiters, sourcers, staffing associates and business administrators to drive the hiring process• Partner with hiring managers, throughout 5 different groups, to determine strategic recruiting plans for filling their positions with the most qualified candidates• Became a trusted partner by working with client teams to understand their needs and deliver messaging regarding proper recruiting policies, procedures and market trends• Pull reports and provide teams recruiting metrics for recruiting activities and supply recommendations for hiring strategies and fine tune the recruiting process• Pre-screen resumes and conduct initial phone screens to determine availability, interest level, compensation and relocation needs as well as functional experience and core competencies • Work with candidates through the recruiting work flow by scheduling technical screens, processing interview information, driving offer/negotiation process and closing • Facilitate the hiring and offer process by providing clear and concise details to the candidate as well as providing additional selling to promote the team and Microsoft culture• Aggressively evaluate productivity and to guarantee recruiting targets are being met and make necessary adjustments of recruiting methods to deliver results and maintain high level of customer service• Provides a high level of engagement throughout the recruiting process to ensure a positive candidate experience• Trainer for recruiting systems 3-4 times a year providing training to new recruiters across all Microsoft divisions Show less •Recruited for Business Administrator roles across all of Online Services, building pipeline, providing quality candidates and working closely with hiring managers to fill their requisition needs quickly and with the right people•Former member of the recruiting systems team, participated in testing of system updates and product releases, instructed the Staffing Process training for new staffing members, and actively engage in bi-monthly meetings and relaying key updates back to the OSD team•Subject matter expert for staffing systems and trains new team members on recruiting process to ensure 100% on all compliance related areas•Member of the Online Services Division's Employee Referral V-team assisting with the implementation, communication and delivery of key milestones of project•Participated in the team's Social Media V-team, assisting with Blog posting to Bing Jobs and corresponding Facebook and LinkedIn networks•Part of the Employee Poll V-team collaborating with team members to broaden communication regarding key focus areas from poll results as well as be a creative outlet to deliver messaging to the team•Scheduled phone screens and assist in the organization of multiple international and domestic recruiting trips; recently resulting in 250+ technical screens scheduled, 80 onsite interviews, 23 offers and 20 offer accepts•Acted as a backup for recruiters when they are out of office and respond to high priority requests from hiring manager teams Show less

  • Staffing Consultant

    Jan 2012 - Oct 2013

  • Staffing Associate

    Jun 2010 - Jan 2012
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  VMware

  Oct 2013 - Jan 2024

  • Orchestrated the design, establishment, and successful operationalization of the Talent Acquisition Program Management Office, crafting strategic project roadmaps for enhancing tools and processes for a dynamic, global team of 600+ members• Collaborated with the HR Technology team to facilitate the transition of project methodologies from waterfall to agile resulting in a remarkable 140%+ enhancement in project completion rates• Sustained and successfully managed a year-over-year project completion rate of 130+ projects, with diverse scopes, following the establishment and integration of the Talent Acquisition Program Management Office• Maintained a consistent, quarterly project approval rating of 95%, from the global Talent Acquisition team, for projects both prioritized and successfully executed• Steered and executed full-cycle PMO prioritization and roadmaps through the identification of projects from a backlog, creation of thoughtful project plans and scoping documentation, while ensuring compliance, managing dependencies, mitigating risks, and engaging necessary key stakeholders• Led the transformation and build of our Talent Acquisition Strategy and Program Management Office teams from Smartsheet to ClickUp for project tracking, overseeing the establishment of a centralized platform for knowledge sharing, training, and best practices• Collaborated closely with a diverse group of cross-functional stakeholders across the company and the HR organization, engaging with business leaders, HR Technology, Legal, Privacy, Compensation, Immigration, Mobility/Relocation, Employment Branding, Data & Analytics, and Diversity, Equity, and Inclusion• Crafted and presented comprehensive, captivating, and adaptable instructional and training resources, spanning presentation decks, quick reference guides, and supplementary resources which are catered and tailored for diverse audiences and various formats, including print, video, in-person, and virtual presentations Show less • Assigned to business units with limited recruiting process to make an immediate impact in helping to establish, optimize, and drive the overall recruiting workflow, hiring manager relationship, and build trust with stakeholders to shape a solid cross functional partnership • Volunteered and assisted the operations teams in testing new recruiting tool features along with making recommendations for additional tool and process updates that can help to optimize the staffing partner’s day to day workflow• Part of a special project team who worked to promote HackerRank usage and partner with the HackerRank team on tool updates and recruiter training• Received consistent praise from candidates and hiring managers regarding hiring process, transparency and relationship building through entire recruiting process• Partnered with finance and key stakeholders on current and future staffing planning to proactively recruit for current and future requisitions to deliver quality service to the business unit• Met and exceeded staffing goals in areas of hires, diversity, and customer service while carrying a req load from 15 – 40+ requisitions at any given time• Created various staffing reports for businesses to measure recruiting process, efficiency, and pin-point areas of strength and opportunity, as well as thinking outside the box to develop processes to help improve time to fill rates • Attended multiple conferences for learning and recruiting purposes such as DevOps Days, SourceCon, Talent Connect and also attended various diversity and inclusion events such as Grace Hopper, WT2, and Women Impact Technology (WIT) Show less

  • Senior Program Manager

    Oct 2020 - Jan 2024

  • Program Manager

    Apr 2020 - Oct 2020

  • Senior Staffing Partner

    Oct 2013 - Apr 2020
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  Zillow

  Mar 2024 - now

  Senior Program Manager, Recruitment Technology