Whitney Stout

Experience

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  Self Employed

  Jun 2016 - Jan 2017

  Attorney | Solo Practitioner

  Translated complex legal issues into clear, actionable strategies, providing clients with clarity and confidence.​Developed sustainable legal solutions by identifying straightforward resolutions often overlooked by others.

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  South Carolina Legal Services

  Feb 2017 - May 2022

  Staff Attorney & Unit Head

  Led process improvement initiatives to reduce inefficiencies, positively impacting team workload, job satisfaction, and service equity.​Developed standardized workflows that balanced efficiency with professional autonomy, enabling staff to focus on high-value tasks.

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  Self-employed

  Jan 2020 - Feb 2022

  Copywriter, Funnel Consultant, Communication Coach

  Crafted messaging strategies that simplified complex information, reducing decision-making friction for clients.​Designed communication frameworks that highlighted inherent value, facilitating audience engagement and action.

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  IPRO

  Jun 2022 - Oct 2022

  Business Development Representative

  Engaged with legal teams and enterprise clients to understand their operational challenges and reposition LegalTech solutions as strategic enablers.Refined sales messaging to align with how legal professionals assess risk, precedent, and operational impact.Collaborated with internal teams to adjust outreach strategies, ensuring engagement with key stakeholders.

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  Lupl

  Oct 2022 - Apr 2025

  Led strategic initiatives to drive technology adoption, focusing on aligning new tools with existing workflows to minimize cognitive load and decision fatigue.​Collaborated with executive leadership to design and implement change management strategies that enhance operational efficiency and user engagement.​Developed metrics and feedback loops to assess the impact of technology integration on organizational performance, ensuring continuous improvement. Engaged with law firms to understand their operational challenges, positioning innovative solutions as risk mitigation strategies to enhance efficiency.​Worked closely with cross-functional teams to tailor messaging that resonates with legal professionals, addressing their unique concerns and priorities.​

  • Senior Customer Success & Change Manager

    Jan 2025 - Apr 2025

  • Interim Director of Customer Success

    Oct 2023 - Dec 2024

  • Customer Success Manager

    Apr 2023 - Sept 2023

  • Sales Development Representative

    Oct 2022 - Mar 2023
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  West Virginia University

  May 2025 - now

  Director of Strategic Operations - WVU Online

  Build and operationalize cross-functional initiatives that require interdepartmental alignment, system-level thinking, and strategic execution. Work closely with the Assistant Provost and senior leadership to translate high-level institutional goals into actionable plans, scalable systems, and measurable results.Lead cross-functional projects that align academic, technical, and administrative teams around shared priorities.Design operational frameworks that streamline execution, reduce decision fatigue, and support sustainable growth.Optimize workflows and resource allocation to improve student services, team productivity, and program scalability.Develop KPIs and performance infrastructure to ensure clarity, accountability, and continuous improvement.Drive adoption of new tools, digital processes, and AI-enhanced practices to modernize online education delivery.Manage change initiatives that improve collaboration, reduce friction, and build long-term operational resilience. Show less