Daniel Mauricio Spinel Pabón

Experience

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  Gastronomy, Inc.

  Jan 2007 - Dec 2015

  Senior Customer Service Representative

  Professional expert on the gastronomy field with high experience in managing sensitive situations. Diplomatic, personable, and adept at learning new strategies to deliver on great experiences.Worked on high profile restaurants such as:- La Mar Cevicheria (Zona K)- Madam Tusan (Zona K)- Kong (Mauricio Manzini)- Magnolio (Mauricio Manzini)- Habana93

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  Sitel

  Nov 2016 - May 2018

  Lead Quality Assurance Analyst

  Lead of the Quality department in charge of customer care management, oversee quality management system, and responsible auditor of operation's Quality, FCR & NPS Key performance indicators. Responsible for the implementation of plans to reduce waste within operation workflow processes. Worked alongside the team offshore to manage and maintain defined business goals.

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  Concentrix

  Jun 2018 - Jun 2020

  Technical Support Team Leader

  Worked with 3 different technical support projects, (Lorex, Flir & Raymarine). My role was to support the operation by working with lean base techniques to improve Standard Operational Procedures, following client requirements and specific KPI criteria.Responsible for new hires' onboarding and the creation and implementation of product-specific training material, training, developing, and coaching different task-specific teams build for success. Also responsible for the quality audits and payroll. Consistent follow-up, process-oriented, and people-first type of culture were the key assets to success. Show less

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  Vengreso | Prospect Better. Sell More.

  Jul 2020 - Nov 2022

  As the Manager of Customer Experience for Vengreso, I report directly to COO, Jack Wells. My role is to ensure an excellent customer experience for users of Vengreso’s cloud-based productivity platform.I go above and beyond to ensure that our customers have what they need to maximize their experience with our software. It's my job to make the customer onboarding process as seamless as possible, so they can focus on what's important: becoming more productive in their work.Vengreso, Inc. is a product-led growth (PLG) company featuring FlyMSG, a text expander and personal writing assistant that saves users an hour+ a day. We address the productivity management software market, currently a $42 billion industry, projected to grow to $122.7 billion by 2028.Vengreso has grown our FlyMSG membership by over 3000% in about a year with no advertising other than word of mouth.FlyMSG’s text expander capabilities enable your company to accomplish several objectives.Ø Ensure consistent quality and branding across messages your team is sending.Ø Save the time and hidden cost of your employees “reinvesting the wheel” in composing standardized messages.Ø Simplify the process of being compliant with regulations, particularly in industries such as healthcare, financial services, and legal services.We have a history of innovation and product development as evidenced by four consecutive years of Gold Stevie Awards (2019, 2020, 2021, 2022) for product excellence and innovation🏅In the words of one FlyMSG user:“I love being able to use the same set of templates across email AND LinkedIn. These writing shortcuts allow for HYPER PERSONALIZED messages “on the FLY” while at the same time SAVING A TON OF TIME knocking out 90% of the message for you with one short shortcode! Beats automation any day!”Theresa FrenchSpecialties: Text Expander | Productivity Tools | Compliance | Lean Six Sigma Yellow Belt Show less As the Senior Customer Operations & Implementation Manager for Vengreso, I report directly to Chief Customer Officer, Priya Sachdev. My role is to develop, manage, and maintain the digital framework that facilitates the flawless execution of Vengreso’s digital sales and consulting services.I go above and beyond to ensure that our customers have what they need to maximize their experience with our online training. It's my job to make the customer onboarding process as seamless as possible, so they can focus on what's important: learning how to master the art of modern selling.With persistence and tenacity, I bring exceptional value – always laying a foundation for modern selling success. Equipped with tools like HubSpot, TeamWork Projects, Zoom, and Egnyte, I’ve been able to stay in-the-know on the latest technologies to stay on the cutting edge of efficiency and effectiveness.My definition of customer success is predicated on these outcomes:⭐️ More sales conversations for your sales team⭐️ Growing your sales pipeline⭐️ Improved alignment with Marketing⭐️ Measurable employee social media engagement⭐️ Revenue growth through effective social selling strategiesI recently received my “Selling with LinkedIn” certificate, which is Vengreso’s award-winning digital sales training program. Vengreso has been the trusted go-to organization for modern sellers like CenturyLink, Siemens, MarketMuse, and the New York Jets. Find out how Vengreso can help you connect with the 90% of buyers who’ve previously been out of reach. 🎯 Check out the multimedia below to learn more! Show less As Customer Operations & Implementation Manager for Vengreso, I report directly to Chief Customer Officer and Co-Founder, Bernie Borges. My role is to develop, manage, and maintain the framework that facilitates the flawless execution of Vengreso’s digital sales and consulting services.Vengreso is the world’s foremost digital sales transformation company. Providing digital strategies, tactics, and tools – including personal branding, social selling training, and content for sales enablement. With persistence and tenacity, I bring exceptional value – always laying a foundation for modern selling success. Equipped with tools like HubSpot, TeamWork Projects, Zoom, and Egnyte, I’ve been able to stay in-the-know on the latest technologies to stay on the cutting edge of efficiency and effectiveness.My definition of customer success is predicated on these outcomes:⭐️ More sales conversations for your sales team⭐️ Growing your sales pipeline⭐️ Improved alignment with Marketing⭐️ Measurable employee social media engagement⭐️ Revenue growth through effective social selling strategiesI recently received my “Selling with LinkedIn” certificate, which is Vengreso’s award-winning digital sales training program. Vengreso has been the trusted go-to organization for modern sellers like CenturyLink, Siemens, MarketMuse, and the New York Jets. Find out how Vengreso can help you connect with the 90% of buyers who’ve previously been out of reach. 🎯 Check out the multimedia below to learn more! Show less

  • Manager of Customer Experience

    Jul 2022 - Nov 2022

  • Senior Customer Operations & Implementation Manager

    Jun 2021 - Jul 2022

  • Customer Operations and Implementation Manager

    Jul 2020 - Jun 2021
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  Full Potential Solutions

  Jan 2023 - Dec 2023

  Senior Subject Matter Expert

  As a Subject Matter Expert (SME) I reported directly to the Operations Manager Angie Giraldo and I played a crucial role providing specialized knowledge and expertise to all Technical Support Representatives for our client Frontier Communications. The responsibilities were:To provide expertise: By acquiring in-depth knowledge of the product and how it works in all levels of the technological framework and stay updated on the latest developments, trends, and best practices within the industry.To offer consultation: To act as a consultant to help team members and colleagues understand complex concepts or solve problems within the operations floor.to train and develop: To provide training sessions to educate others in the organization about how copper and fiber optics technology works. This included the creation of training material, conducting workshops, or leading training sessions.To ensure Quality Assurance: To ensure that work within the operations floor meets high-quality standards. Review and assess deliverables to ensure accuracy and adherence to best practices. Show less

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  Ozeol.com

  Jan 2024 - Sept 2024

  Buyer & Account Executive

  As a Buyer I report directly to Daniel Diaz, Business Unit Manager, and my role is to ensure the proper functioning of all purchasing process steps according to the predetermined procedures and the given prerequisites of our suppliers across the USA and Canada.My responsibilities are but not limited to:🌟 Ensure compliance with USA, Canada and France regulations purchasing procedures, delivery and logistics.🌟Work and collaborate with my prospectors in finding the best lots available for our market in France. Always thinking about the needs of our clients and our suppliers.🌟 Lead negotiations with our suppliers to ensure cash flow for them and follow up with anything my client or suppliers may need.🌟 Placing the purchasing orders on our database and ensure consistency with follow ups for a seamless destocking process for our suppliers.🌟 Verify that the prospected product quality meets my client needs.I always make sure to complete my tasks by collaborating effectively with my team and support departments. I also make sure to respect my deadlines and prioritize tasks in order to finish them in due time. Show less