Carlos Gonzalez Alanis

Experience

• 

  Teleperformance

  Jan 2010 - Jan 2016

  • Process and Quality Manager

    Jan 2014 - Jan 2016

  • Continuous Improvement Coordinator

    Jan 2010 - Jan 2014
• 

  Teleperformance

  Mar 2016 - now

  Experience in different verticals, such as: Customer Services, PMO, Implementation of quality departments, Business process mapping, Training Processes and Training Material Development, Operations Processes

  • Customer Experience and Quality Sr. Manager

    Jan 2021 - now

  • Customer Experience and Quality Manager

    Jan 2018 - Jan 2021

  • Jefe de formación y calidad

    Jan 2017 - Jan 2018

  • Special Team Consultant

    Mar 2016 - Jan 2017