Chee Meng Tan

Experience

• 

  FairPrice Group

  Dec 2001 - Jun 2002

  Retail Assistant

  Responsibilities:• Take charge of products and stocktaking• Provide good customer service

• 

  NCS Group

  Jul 2007 - now

  Job Scope and Responsibilities:• Monitor the Service Request, Change Request and Incident Tickets inside the portal console• Endpoint detection and response (EDR)• Managing the Windows Server 2016 OS patching• Rate and evaluate the Security vulnerability assessment for Windows Server and Application Server• Managing the Security vulnerability assessment report.• Setup, Manage and Monitor Trend Micro Application Server (Administrator)• Malware Testing for false positive alert in VM (Desktop Edition)• Generating and submitting Desktop Security Reports on daily basis, weekly basis and monthly basis.• Monitoring the Malware detection counts in the web console• Whitelisting and blocking of Desktop Firewall rules on IP address and ports in Trend Micro Application server• Whitelisting and blocking of software application in Trend Micro Application Server• Manage the Trend Micro application server upgrade and Trend Micro software upgrade deployment to the user machines (Windows and Mac)• Setup Manage and monitor the NAS scanning application server• Network and Server troubleshooting in Windows Server• Basic troubleshooting on Linux Server.• Basic knowledge on VMware vSphere• Endpoint protection on End User Computing Devices (EUCD) Support• Participate and support in Disaster Recovery Exercise• Participate in Tabletop Exercise using the approved playbook Show less Job Scope and Responsibilities:• Level 2 (Backend) Desktop Support on both Windows and Macintosh• Monitor the Service Request and Incident Tickets inside the web console• Creating Golden image for Macintosh devices• Software compatibility testing for both Windows and Mac OS• Managing the Windows Server 2008R2 OS patching• Rate and evaluate the vulnerability assessment for the Windows Server and Application Server• Managing the vulnerability assessment report• Setup, Manage and Monitor McAfee EPO server (Administrator)• Malware Testing for false positive alert in VM (Desktop Addition)• Generating Desktop Security Reports• Monitoring the Malware detection counts in the web console• Whitelisting and blocking of Desktop Firewall rules and ports in McAfee EPO server• Whitelisting and blocking of software application McAfee EPO server• Manage the McAfee application server upgrade and McAfee software upgrade deployment to users’ machines• Provide BitLocker encryption recovery• Setup, Manage and monitor on Infoexpress Cybergate Keeper policy web console• Manage the Infoexpress Cybergate Keeper server (Linux OS) and Enforcer Server (Windows OS)• Whitelisting of the Cybergate Keeper rules and IP/Mac address• Basic network troubleshooting in Windows Server• Basic knowledge on Hyper-V MS Server 2008R2• Endpoint detection and response (EDR)• Endpoint protection on End User Computing Devices (EUCD) Support• Participate and support in Disaster Recovery Exercise• Participate in Tabletop Exercise using the approved playbook Show less Job Scope and Responsibilities:• Onsite Support users (Up to Deputy Director level) in Government Agencies for IT Assets and for both hardware and software troubleshooting• Support users in Government Agency Remote Sites• Assist and support on Government Agency Project• On 24/7 standby for all Directors & Minister in Government Agencies. On phone and email support for users after office hours and when in overseas. On trips to users’ house on IT troubleshooting issues• Provide IT support for Government Agency Senior management even when they are offsite in other Ministry or meeting area such as parliament house and town hall.• Supporting all ITC staffs in Ministry on troubleshooting and testing • Setting up and supporting on Tele-conferencing and Video conferencing for Government Agency VIP / VVIPS• Setup Printer & Scanner (Local & Network)• Setup VPN (Virtual Private Network)• Setup Lotus Notes• Setup Cisco Gate VPN & Secure emails• Setup and troubleshooting on networking• Supporting and seat deployment on SOE machines• Create new Images for Desktop and Notebook• Setup Mobile Mails (Lotus Notes and SOE Outlook) in PDA and IPAD• Acting Team Lead in Desktop Support team• In-charge of resources allocation, schedule planning for my team and resolve complaint cases / emails• Coordinate with vendors in troubleshooting and escalations Show less

  • Desktop Security Analyst

    Jan 2018 - now

  • Associate Information Technology Consultant

    Mar 2012 - Dec 2017

  • Desktop Support Specialist

    Jul 2007 - Mar 2012