Lance (Zongxian) Leung

Experience

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  Emperor Qinshihuangs Mausoleum Site Park

  Jun 2016 - Jul 2016

  Intern guide

  2016/7/1-2016/7/15Interpreting for foreign guests in English, Chinese and Japanese； Bringing up (foreign guests-oriented) suggestions for the betterment of service.

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  International Exchange & Cooperation Department of Central South University

  Oct 2016 - Dec 2016

  Assistant

  2016/10/7-2016/12/23Helping international students deal with Visa and other paper works,;proofread dozens of translated documents。

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  Guangxi Beibu Gulf Airlines

  Jul 2017 - Sept 2017

  Intern in HR & Admin Department

  2017/7/20-2017/8/25Translated and proofread the Detailed Rules for Formatting Official Documents of GX AIRLINES, which slashed nonstandard official documents by 80%

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  The 15th East Asia Forum

  Jul 2017 - Jul 2017

  Volunteer

  2017/6/27-2017/7/1Took charge of the reception of Japanese industry-government-university combining panel,introduced share bikes to the economist

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  Newchic Official

  Jul 2018 - Jan 2019

  Operations Assistant

  (1) Monitering the order distribution from domestic (China) to Dubai. In order to cut the cost of warehouseing and make most of the available SKU and SPU, a short-term sale promotion was launched. Thanks to it, the total inventory reduced by almost 25%(4800 to 3500).(2) Updating the districts and cities' name in the dlivery address bar (The State of Qatar), abd it resulted in a slightly increase of delivery confirmation rate of COD odrer (cash on delivery) by 4.1%.(3) Making most of the use of WhatsApp in Mid-east. By combining WhatApp and Excel vba, a sheet for both contacting and recording was applied in Customer Service Center. Show less

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  广州深海软件股份有限公司

  Jan 2019 - Sept 2020

  Customer Service Group Leader of Tapfuns

  (1) Sorting out the potential and prominent pay-to-win gamers(VIP) in Three Kingdoms: Idle Games, and introduce them the VIP exclusive promotion event.The total numer of VIP sorted out was more than 50+, besides, at least 10 of them keeps highly active in 8 months, the average payment in the games is aound 20,000$.(2) Playing a role in the overseas expansion of Three Kingdoms: Idle Games (Japan 放置三国). Translating the APP introduction in order to submit the game to Google and App store, the total number of localization is no less than 1000 words.(3) Dealing with the player complains in both FaceBook and Twitter (mainly issues: account, login failure and payment errors), promote better game experience for the game players.By desinging and posting new events, activates the game players both in and outside the game, that helps a lot in maintaining a better relationship between our games and players.(4) Making most of the Excel VBA and Quick Macro(按键精灵 in Chinese), cut the time consumtion of calculating recharge rewards dramasticlly(before 5min/1 players, after 30s/1 player ) .The efficiency was skyrocketed thanks to the Excel Vba sheet. Show less

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  International Electronics Centre Ltd

  Jan 2021 - now

  Electronics Engineering, Solution Provider

  Facilitating 86 electronic product manufactures' stable production by helping them find the hard-to-find parts and obsolete items.Providing technical assistance to our customers (manufactures), helping them find a better substitutes for out-of-date parts.