Alvid Palmer

Experience

• 

  Hhgregg

  Nov 2012 - Sept 2015

  Sales Associate

   Greet customers sincerely and enthusiastically without pressuring or becoming overbearing. Constantly look for and approach customers  Qualify the customer through listening and questioning  Show the customer the features and benefits that support customer needs established during the qualifying process. Explain various features as the customer uses the merchandise while continuing to qualify and eliminate objections  Consistently asks for the sale with every customer in the proper amount of time Help customers make an informed decision based on their needs and wants with the best product knowledge Stay up to date with all technology and product information Keep up to date on stock levels and current promotions Accurately input all sales orders and track them through the delivery or pickup process Responsible for merchandising a specified area of the store (cleaning, tagging, ensuring all display items are accurate) Assist in developing and training of new associates when required Show less

• 

  Bank of America

  Oct 2015 - now

  • Implementing a wide range of analytical techniques, statistical assessment, and other measures in evaluating data to reach appropriate conclusions. Translates/recommends processes and procedures to ensure proper consideration of programmatic, technical, and management factors for overall program management successes. May lead program strategic planning and program execution management; development, maintenance, and coordination of documents supporting program execution.• The main responsibilities of this role are to reconcile Canada Branch Nostri accounts, prepare swift messages, prepare BN funding report, monitor daily GFX funding accounts. Review and verify daily reports and prepare monthly reports• Handle the daily bank account reconciliation• Ensure assigned online support cases are completed• Investigate and resolve outstanding items in a timely manner, adhering to policies and procedures• Ensure quality service, effective and efficient operations support for internal business partners and external customers• Prioritize daily tasks to ensure deadlines and deliverables are met• Identify and implement process improvements• Prepare daily, monthly reports• Provide support to other departments and traders on reconciliation-related inquiries • Perform other duties as assigned Show less • Building and maintaining relationships with clients and key personnel within customer companies.• Conducting business reviews to ensure clients are satisfied with their products and services.• Alerting the sales team to opportunities for further sales within key clients.• Letting customers know about other products the company offers.• Attending meetings with clients to build relationships with existing accounts.• Achieving client relationship targets and KPI’s as set by the Head of Sales.• Working closely with Account Managers and Sales Consultants.• Escalating and resolving areas of concern as raised by clients.• Carrying out client satisfaction surveys and reviews.• Monitoring company performance against service level agreements and flagging potential issues.• Updating the CRM and ensuring account managers are aware of changes within clients.• Passing leads to the sales team and following up on progress.• Liaising with internal departments to ensure client needs are fulfilled effectively. Show less

  • Operations Analyst

    Feb 2021 - now

  • Relationship Manager

    Oct 2015 - Feb 2021