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Hazel Mackenzie

Hazel Mackenzie

Customer Service Representative

Followers of Hazel Mackenzie139 followers
location of Hazel MackenzieEdinburgh, Scotland, United Kingdom

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  • Timeline

  • About me

    Business Development Manager

  • Education

    • Crieff High School, Perthshire

      1977 - 1983

      Activities and Societies: Perth and Kinross Youth Orchestra and Brass Band School Choir and sang in the Mod

    • University of Aberdeen

      1983 - 1985
      French, Russian and Linguistics

      Studied French, Russian and Linguistics

  • Experience

    • Aberdeen Cable Television

      Jul 1987 - Jun 1989
      Customer Service Representative

    • Aberlan Environmental Services Ltd

      Jun 1989 - Jul 1992
      Sales Executive

    • Campbells Prime Meat Limited

      Jul 1992 - Nov 1993
      Sales Executive

    • Rentokil Initial

      Nov 1993 - Dec 2003

      Consistently achieved monthly and annual sales targets in selling service contracts across a designated geographical area to both new and existing customersGrew my portfolio of business year on year through successful selling as well as maintaining high level client relationsAchieved Branch Consultant of the year for three consecutive yearsWon numerous monthly and annual incentives as a result of delivering well in excess of 100% of sales target Promoted to Team Leader with the responsibilbity for the development of two new recruits and then promoted to Sales Manager Show less

      • Sales Manager

        Jan 2000 - Dec 2003

      • Sales Consultant/Team Leader

        Nov 1993 - Jan 2000

    • ADAS

      Jan 2004 - May 2009
      Regional Manager

      Responsible for setting up and developing the new office in Scotland - a new geographical area for the companyBuilt a new client base of key stakeholders both in the public and private sectors through effective networking and development of client relations Grew the business in key sector areas such as waste management, food supply chain, land management and animal health and welfare to a turnover of £500,000 + per annumOrganised and facilitated workshops and seminars with key stakeholders and colleagues Created Business and Marketing plans for Scotland Show less

    • Biffa

      Aug 2009 - Jul 2017
      Account Manager

      Managed and delivered waste management and recycling strategies for a portfolio of major customers, including national key accountsImplemented the requirements of 'Zero Waste Scotland'through upselling the range of services across the large SME base of customersIncreased the business revenue across the managed portfolio of accounts year on year. consistently surpassing set business targetsEmployed robust and effective communications between operations teams, sub contractors and the customer in order to deliver a continuous and fluent serviceWrote a number of tenders for the business with a 100% success rateWith a strong focus on communication and customer relations, met and consistently exceeded the company customer retention targets Show less

    • Hamilton Waste & Recycling Ltd

      Dec 2017 - Jul 2024
      Business Development Manager

    • Progressive Waste Solutions Ltd

      Aug 2024 - now
      Business Development Manager

  • Licenses & Certifications

    • Key Account Management, Client Retention, Advanced Selling, Bid Assessment, Recruitment, Employment and the Law, Sales Management Modules 1 and 2, Train the Trainer