Michelle Pan

Experience

• 

  Accenture

  Sept 1997 - Oct 2001

  Experianced Programmer Analyst

  Business Integration Consulting and Solution Operation Service (Business Process Management)

• 

  Anthem, Inc.

  Oct 2001 - Apr 2019

  Work on various projects in Care Medical Management Systems inclulding ACMS Gateway, Legacy WMDS, ECC and TriMed. Served as a Lead Developer, Lead System Analyst and Subject Matter Expert in both Agile Scrum team and Waterfall Project Delivery Life Cycle (SDLC). Developed and executed business requirements analyses, create technical designs, managed and oversaw development work in IT changes, including data extraction, system and vendor interfaces, and integration process. Oversaw onshore and offshore developers. Supported year-round mandate changes and other SSCR changes for applications. Show less Worked on enterprise-wide medical management systems, including Utilization Management, Case Management, Claims interface, Letters, Grievances and Appeals application projects, and Reporting. Analyzed business requirements, provided detail design solutions for project constructions, performed coding, unit testing, and coordinated system and UAT testing. Conducted code review and prepared production release. Executed project coordination among multiple teams, orchestrating partnerships with external vendors, technical teams, QA teams, and business teams. Empowered business users and delivered ability to easily create ad-hoc queries and manage powerful data analysis through design and creation of standard and custom Business Objects Universe and InfoView user reports for utilization management and case management. Directed sunsetting of 2 legacy systems by creating front-end user interface tools using Business Objects for the archival database. Show less

  • Developer Sr/Business System Analyst Advisor

    Oct 2015 - Apr 2019

  • Senior IT Application Developer

    Oct 2007 - Oct 2015

  • IT Application Developer

    Oct 2001 - Oct 2007
• 

  CareMore Health

  Sept 2019 - now

  Product Owner / Sr Business Analyst

  Working as the Business Analyst Consultant and Product Owner for Care Utilization Platform system (CUP) at CareMore Health. Analyze business needs and system issues, identify business and software requirements and work with IT to implement the solutions. Create PI objectives and program features, translate features into user stories within a team’s backlog.• Utilize AgileCraft and Jira to manage and maintain feature/story backlog for the scrum team• Serve as the liaison between business users and IT team, and to collaborate with teams to discover and deliver the best solution to the system presented by the business• Work with the business to understand the priority and rank business needs and plan solutions to ensure that each release provides business value to the end users• Work with IT to ensure the requirements are incorporated into system design and testing Show less