Talk to sales Try for Free
Kieran Callaghan

Kieran Callaghan

General Manager - ATC/Intellitran, Fleet & Contact Center Operations

Followers of Kieran Callaghan645 followers
location of Kieran CallaghanEnglewood, Colorado, United States

Connect with Kieran Callaghan to Send Message

Connect

Connect with Kieran Callaghan to Send Message

Connect

  • Timeline

  • About me

    Senior Vice President at DISH Network

  • Education

    • University of Maryland

      -

  • Experience

    • ATC Computer Transport & Logistics

      Jan 1996 - Nov 2000
      General Manager - ATC/Intellitran, Fleet & Contact Center Operations

    • DISH Network

      Nov 2000 - now

      Responsible for the strategic management of subscriber growth within DISH’s direct channel, as well as a variety of sales, customer retention and revops initiatives across all brands; including DISH TV, SLING TV, OnTech, HughesNet and Retail Wireless• Generating multi-billion dollar annual customer lifetime value (CLV’s), returning 15x on operating cost• Managing US based owned & operated as well as near shore and off shore operations supporting new customer acquisition, ARPU, & retention across brands • Full GL budgetary and P&L responsibility Show less

      • Senior Vice President, Customer Revenue Operations (CRO)

        Dec 2021 - now

      • Vice President, Direct Sales

        Jan 2009 - Dec 2021

      • Director, Sales & Customer Experience Operations (CXO)

        Nov 2000 - Jan 2009

  • Licenses & Certifications

    • Six Sigma Green Belt for Contact Centers

      COPC Inc.

  • Honors & Awards

    • Awarded to Kieran Callaghan
      2017 Chairman's Award DISH Network founder and Chairman Jan 2018 Issued once annually for making the greatest positive impact on the company during the prior year.2017 Award - Impact from executing the customer loyalty (retention) transition initiative
    • Awarded to Kieran Callaghan
      2009 Chairman's Award DISH Network founder and Chairman Jan 2010 Issued once annually for making the greatest positive impact on the company during the prior year.2009 Award - Impact from the launch of the Direct Sales organization