Zachary Young

Experience

• 

  Nordstrom

  Jul 2016 - Aug 2019

  Partnered with the support team to gather merchandise and fulfill ship from store orders. This demanded detailed knowledge of each departments’ product offerings and merchandise layouts. Supported both The Rail and Men's Sportswear departments by marking down inventory, organizing the backroom and standardizing merchandise on the floor.

  • Fulfillment Specialist

    Jun 2019 - Aug 2019

  • Department Rover

    Jul 2016 - Jun 2019
• 

  Triple S Consulting

  Jan 2019 - Dec 2019

  Visual Merchandiser

  Collaborated with retailers in the Austin and Houston areas to execute visual displays with fellow undergraduate TXA students.

• 

  J.Crew

  Jun 2019 - Jan 2021

  Sales Associate

  Fostered authentic connections with guests, expertly guiding them to discover their unique style while consistently achieving daily sales goals. Collaborated closely with team members and managers to deliver an unparalleled level of customer service, creating memorable shopping experiences that drove customer loyalty and enhanced the J.Crew brand.

• 

  The University of Texas at Austin

  Jan 2020 - May 2020

  Undergraduate Teaching Assistant

  Provided instructional support for students of TXA 365. As a near-peer, I was a valuable part of my CNS course's teaching team, and was able to provide supportive and relatable academic assistance for students during the beginning of the COVID-19 pandemic.

• 

  Faherty Brand

  Jun 2020 - Dec 2020

  Collaborated with the Retail Operations team to effectively implement Standard Operating Procedure (SOP) rollouts and optimize holiday preparations. Developed impactful field communication and supported key sustainability initiatives, driving positive change across all Faherty Brand retail locations and enhancing operational efficiency. Worked directly with product development department leads and was involved in the full garment life cycle of Faherty Brand products, from initial design conception through production.

  • Retail Management Intern

    Aug 2020 - Dec 2020

  • Product Development Intern

    Jun 2020 - Aug 2020
• 

  AMERICAN EAGLE OUTFITTERS INC.

  Jan 2021 - Feb 2025

  Led the expansion of AEO’s omni-channel programs (Buy Online Ship from Store and In-Store Pickup) and owned full rollout of technology solutions across the North American store fleet. Always ensured seamless integration through clear, effective training and communication. Consistently improved fulfillment efficiency, boosted omni's digital channel share and streamlined operations to empower store teams and drive impactful results. Oversaw omni-channel execution at every AE, Aerie, and Offline retail location in the U.S. and Canada. Drove efficient execution and healthy program growth between Buy Online Ship from Store and In-Store Pickup. Innovated on new pilot programs including Digital Locker Pickup, Curbside Pickup and Same Day Delivery. Played a pivotal role in launching new technologies, enhancing operational efficiency, and elevating the customer experience across AEO’s digital and physical store networks. Successfully executed multiple high-priority projects bridging the Retail Operations and Store Experience teams, delivering significant impact across all AE and Aerie retail locations in the U.S. and Canada. Ensured timely completion and alignment with business objectives, enhancing overall store performance and customer engagement.

  • Omni Experience & Technology Lead

    Sept 2022 - Feb 2025

  • Omni Operations Coordinator

    Jun 2021 - Sept 2022

  • Store Operations Intern

    Jan 2021 - May 2021
• 

  Walmart

  Feb 2025 - now

  Site Merchandising Manager - PC Accessories & Printing