Robert Torres, PMP, ITIL Expert, MCSA, MCSE, CCNA

Robert Torres, PMP, ITIL Expert, MCSA, MCSE, CCNA

Program Manager | Transition & Transformation Exec

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location of Robert Torres, PMP, ITIL Expert, MCSA, MCSE, CCNASan Antonio, Texas, United States

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  • Timeline

  • About me

    Program Manager / Program Delivery Exec.

  • Education

    • Texas A&M University

      -
      Bachelor of Business Administration (BBA) Computer Information Systems

      Activities and Societies: Delta Mu Delta

  • Experience

    • Verizon

      Dec 2000 - now
      Program Manager | Transition & Transformation Exec

      Manages programs and projects from initiation through delivery ensuring completion of the project objectives and deliverables on schedule and within budget with project values ranging from $1.5 to $350 million and managing teams from 10 to 140+ employees. Collaborates with cross-functional technical teams to drive adherence to project plans and deployment processes. Achieves team deliverables, target milestones by managing risks, and resolving project conflicts throughout the full project life-cycle. Providing strategic direction to the project team to help the client maximize customer onsite services. Identifies new service opportunities and fosters strong customer relationships. Identifies and resolves issues that may impact project objectives and deliverables. Establishes clear expectations along with inspiring and motivating project team members. Assesses project risks, develop contingency plans, and responds quickly to changes in risk as the project progresses. Show less

    • HCLTech

      Nov 2023 - now
      Group Manager | Program Delivery Exec.
  • Licenses & Certifications

    • ITIL v3

      Examination Institute for Information Science (EXIN)
    • MCSA

      Microsoft
    • MCSE

      Microsoft
    • PMP

      Project Management Institute (PMI)
    • PowerBI Report Development Crash Course

      Coursera
      View certificate certificate
    • Getting Started with Power BI Desktop

      Coursera
      View certificate certificate
    • Foundations: Data, Data, Everywhere

      Coursera
      View certificate certificate
    • Build Dashboards in Power BI

      Coursera
      View certificate certificate
    • Managing Skills for Remote Leaders

      LinkedIn
      Oct 2022
      View certificate certificate
    • Managing Data Analysis

      John Hopkins University
      Sept 2022
      View certificate certificate
    • ITIL - Release Control and Validation (RCV)

      Loyalist Certification Services
      Jul 2013
    • CCSK

      Cloud Security Alliance
      Sept 2015
    • ITIL - Service Offerings and Agreements

      Loyalist Certification Services
      Jan 2014
    • Project Management Professional (PMP)®

      Project Management Institute
      Apr 2006
      View certificate certificate
    • Process Data from Dirty to Clean

      Coursera
      View certificate certificate
    • Delegating Tasks

      LinkedIn
      Aug 2022
      View certificate certificate
    • ITIL - Planning, Protection and Optimization

      Loyalist Certification Services
      Apr 2014
    • ITIL - Continual Service Improvement (CSI)

      Loyalist Certification Services
      Mar 2013
    • ITIL - Managing Accross the Lifecyle - Expert

      Loyalist Certification Services
      Jul 2014