Sarosh Ali

Experience

• 

  Business Linkers Pty Ltd.

  Jan 2013 - Aug 2014

  Self Employed

  Various IT Projects for website development, Managing application development for a local law firm via outsourced developers. Other various non-IT related endeavors and business ideas.

• 

  Prosnet

  Apr 2015 - Jul 2015

  IT Sales & Support

  Setting up VPN, remote desktop services, assembly, installation and deployment of Windows servers including Small Business Server 2003, Windows Server 2008 and 2012.Desktop computer builds, hardware issue diagnostics and general cleanups.Backups and recovery from system images, to replace or upgrade old servers. Router and switch configurations; setting up ADSL connections, VPNs, port forwarding.Web Services; developing Wordpress, Business Catalyst and HTML websites.

• 

  Greenhalgh Pickard

  Aug 2015 - Nov 2016

  Information Technology Administrator

  Managing company-wide IT infrastructure comprising of 2 sites/branches. Maintain and operate Windows Server 2012 machines including all related Active Directory services. Perform all required software updates. Administer hosted MS ExchangeCompany-wide support for all workstations, printers, IP phone systems and entire office network – 2 LAN sites connected via a VPN link. Develop IT upgrade proposals and IT/Business alignment strategies and streamline current IT processes and develop/implement IT disaster recovery strategies.Redesigned the company intranet and the main company website. Show less

• 

  Maropost

  Nov 2016 - May 2020

  Primary subject matter expert within the support department.Responsible for all level 3 escalations related to API and File Imports/Export system.Analyze, report bugs and incidents with the application/platform. Get them prioritize based on customer centric needs and keep end users apprised of all updates. General support in all other areas.Conduct customer induction trainings for new signups to the platform. Triage all email cases, including ones created by phone agents.Resolve level 2 support general queries across the board for all areas where possible.Handle escalations to level 3 for specialist support. General 1st level phone support. Encompassing basic but all areas within the Neto web application.

  • SME – API / File Import Export System Specialist

    Jan 2018 - May 2020

  • Application Support Consultant - Level 2

    Mar 2017 - Jan 2018

  • Application Support Consultant - Level 1

    Nov 2016 - Mar 2017
• 

  Prometheus Group

  Jun 2020 - now

  Prometheus Group is the leading enterprise asset management software solution provider, covering your plant maintenance, operations, and safety needs from planning to execution and beyond. Our solution delivers a simplified user experience while fully integrating with the top ERP, EAM, and CMMS solutions, including SAP, IBM Maximo, and Oracle. Transform how your organization engages, monitors, and manages data with Prometheus Group.

  • Implementation Consultant - APAC

    Mar 2024 - now

  • Technical Support Manager - APAC

    Jun 2020 - Apr 2024