Francis Marekera

Experience

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  SUMPLUS ENTERPRISE

  Jan 2013 - Mar 2015

  Customer Service Specialist

  Set a precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times. Communicate directly with customers on the floor and ensure their shopping experience is pleasant, productive, and memorable, and to mediate any situations that may have escalated.Ability to met in teams and discuss weekly sales and set sales goals as individuals and as a team.Key Accomplishments:Increased customer loyalty by providing customer service for about 150 customers per day.Retained corporate customers, resulting in $1.2 million in income. Show less

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  Bentley kitchen & Eat Greek

  Jun 2015 - Apr 2023

  Waiter and Bartender

  Responsible for the day – to- day operation of unit at the Restaurant, Taking orders and provide a quick delivery service of food. Solve complaints that may arise and maintain an eye contact with dining guests. Key Accomplishments:Provided fill-in assistance in bar-tending capacity on as-needed basis, maintain constant guest contact, build relationships, and check on tables.Comprehend menu preparation, presentations and offer alternatives for non-available itemsPrepare and serve specialty beverages to customers, serve food, taking orders and then maintain cleanliness of work area, service areas and tables.Played an integral role in part of the team that earned Best European Restaurant Awards 2015, 2016, 2017, 2018 and 2019. Show less

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  JW Marriott Savannah Plant Riverside District

  Apr 2023 - now

  Food and beverage @JW Marriott Savannah Georgia

  Restaurant Management, leadership, Fine Dining, Purchasing and Storeroom.