Thanh Ha

Experience

• 

  ANZ

  Mar 2007 - Dec 2016

  * Led the analysis and redesign of business processes for key projects, including Fulfilment Future State, eConveyancing, and RLM.* Collaborated with stakeholders across multiple departments to elicit requirements, negotiate solutions, and create comprehensive business requirements documents and user stories.* Conducted data analysis to inform stakeholder decision-making, preparing options packs, and presenting key findings.* Proactively identified and mitigated project risks, ensuring successful project delivery.* Supported change management initiatives by developing business process impact assessments and training materials to ensure smooth transitions.* Trained and mentored onshore and offshore staff on new processes and systems, administering assessments to ensure knowledge transfer. Show less

  • Business Analyst

    Aug 2011 - Dec 2016

  • Senior Assessment Officer

    Nov 2009 - Jul 2011

  • Servicing Officer

    Mar 2007 - Oct 2009
• 

  Property Exchange Australia Ltd (PEXA)

  Apr 2017 - now

  * Prioritised and managed the sprint backlog for two cross-border agile squads, ensuring timely delivery of key projects.* Spearheaded the implementation of ACT* Enabling near-total electronic lodgement in VIC, NSW and SA.* Provided dedicated on-call support for every deployment weekend, ensuring seamless transitions.* Championed defect management and prioritisation, maintaining project quality and efficiency.* Fostered a collaborative environment, empowering the team to excel and tackle challenges effectively. Show less * Led two cross-border agile squads, facilitating successful collaboration and project execution.* Partnered with the State Revenue Office to enable electronic lodgement of complex transfers, significantly expanding PEXA capabilities.* Developed the foundation for 600+ lodgeable instruments with the Residual Documents initiative, streamlining processes in PEXA.* Provided critical on-call support for every deployment weekend, ensuring smooth implementation.* Crafted comprehensive test scenarios for JIT testing, guaranteeing product quality and reliability. Show less

  • Product Owner

    Oct 2019 - now

  • Senior Business Analyst

    Feb 2019 - Oct 2019

  • Business Analyst

    Apr 2017 - Feb 2019