Anna Lin

Experience

• 

  KFC

  Apr 2017 - Mar 2020

  Customer Service Team Leader

  - Following company values and contributing to the restaurant’s short-term objectives- Following procedures for safe food preparation and hygiene- Maintaining high levels of efficiency and quality during fast pace operations- Effective communication and teamwork with coworkers- Cash and credit handling, processing exchanges and refunds- Ensuring customer needs are met and resolving complaints - Training new coworkers to familiarise with the work environment

• 

  MYER

  Nov 2017 - Nov 2017

  Work Experience

  - Understanding the daily operations occurring in a large retail department store- Assisting with managing stock and inventory- Cloth and product handling

• 

  Self-employed

  Jan 2021 - Dec 2021

  Private Tutor

  - Mathematics tutoring for junior highschool years- Chinese tutoring for junior highschool years

• 

  The Coffee Club Australia

  Mar 2021 - Oct 2021

  Cafe All-Rounder

  - Managing cash and credit transactions with accuracy in a fast-paced work environment- Preparing and serving beverages and food to customers- Assisting in the management of stock and inventory

• 

  EVENT Cinemas Ltd

  May 2021 - May 2024

  Retail Sales Staff

  - Strong communication skills and collaborating effectively with colleagues as part of a cohesive team- Ensuring customer satisfaction by addressing their needs and resolving complaints- Training new colleagues to familiarise them with the work environment and job responsibilities

• 

  Insight Property Finance

  Feb 2022 - May 2024

  - Utilising Quickli and bank serviceability calculators to assess the creditworthiness of clients- Proposing suitable lenders to clients based on clients’ borrowing capacity and best interest duty - Solid knowledge of industry regulations and compliance guidelines- Detail-oriented with exceptional problem-solving abilities- Analyse financial data, statements, evaluate credit risks, and make recommendations to senior analysts and brokers - Coordinating the procurement of bank valuations and pricing requests for clients- Providing support to clients in the settlement process of loans after formal approval- Assisting brokers with various administrative duties- Utilising Excel, PropertyHub, Mercury Nexus, and bank portals to carry out daily tasks- Facilitating effective communication between clients and bank/non-bank lenders to align with clients' financial objectives

  • Credit Analyst

    May 2023 - May 2024

  • Lending Associate

    Feb 2022 - May 2023