Kevin Biehl

Experience

• 

  Grifols

  Jan 2009 - Mar 2017

  Directed all operations aspects of a multi-million-dollar plasma donation center, including all personnel and operations activities of 25-35 employees• Led change management initiatives in culture to focus on accountability, professionalism, and integrity, resulting in measurable increases in customer satisfaction and employee retention rates• Established additional formal instructing programs to bolster knowledge and technical skills of center employees, resulting in consistent ratings as top customer-service performer in region• Created a strong organizational environment and value system, as well as feedback programs, inspiring greater productivity, resulting in a 30% decrease in voluntary turnover• Instructed staff of company and governmental rules, regulations, procedures and need for compliance Show less Coordinated all personnel management and talent-evaluation functions, including hiring, work prioritization, development and training, mentoring, disciplinary actions and termination, and all other managerial duties• Mentored and developed organizational bench strength, resulting in four (4) employees being promoted into leadership roles within 12 months• Monitored and evaluated operations. Constructed action plans to maximize center efficiency and supervised implementation of process improvements • Responsible for creating weekly employee schedules to ensure appropriate coverage• Investigated all unsafe situations and complaints, identified regulatory deficiencies, and worked collaboratively with quality staff to implemented immediate corrective action. Show less Supervised daily operations with a primary focus on increasing efficiency of flow and ensuring quality of product• Provided leadership, direction, and support in organizational development and growth in performance of 40-45 center employees across diverse functional areas• Managed personnel sourcing. Oversaw the candidate experience by being the initial contact, pre-screening, moving candidates through the interviewing process, the selection, offer, and pre-employment activities• Built strong rapport with donors to ensure overall customer satisfaction to support long-term loyalty, resulting in year over year growth• Organized storage and streamlined processes of supply management to improve overall flow of center, reducing customer-processing times by 15% Show less

  • Center Operations Manager

    Mar 2015 - Mar 2017

  • Assistant Operations Manager

    Apr 2014 - Mar 2015

  • Operations Supervisor

    Aug 2009 - Mar 2014

  • Training Coordinator

    May 2009 - Aug 2009

  • Plasma Processor

    Jan 2009 - May 2009
• 

  Prominence Natural Stone

  May 2017 - Jan 2019

  National Account Director

  Generated sales leads and promoted the use of natural veneer building stone.•Created and implemented a strategic plan through research and cold call leads throughout the country.•Managed relationships and communication with customers by ensuring needs and expectations are met by the company

• 

  Gorgeous Garage

  Jan 2019 - Feb 2021

  Directed all operations aspects of manufacturing facility of custom garage storage cabinets, including all personnel and operations activities of 45-50 employees• Partnered and collaborated with key stakeholders to drive initiatives geared to optimize structure and effectiveness of growing workforce needs• Scaled overall production by 50% to meet growing demands• Identified and addressed new and developing scheduling/staffing needs through reviews and evaluations of processes to provide coverage for all events• Administered real-time adjustments, advised, and forecasted potential opportunities of improvement, resulting in increased productivity, efficiency, effectiveness, employee, and client satisfaction• First point of contact for employees for performance management and facilitated resolution of employee relations issues Show less Developed a corporate quality assurance system and team promoting customer satisfaction by ensuring all procedures, processes, safety regulations and products are compliant with formalized expectations• Led change management initiatives focusing on accountability and training, resulting in a 3.48% decrease in customer claims• Created a training program resulting in strengthen knowledge and skills of employees• Overhauled job expectations across all manufacturing teams by identifying process and metrics definitions, solving process challenges• Structured and implemented programs and policies in areas of training, compensation structures, and incentives• Revised company's employee attendance policy, disciplinary procedures, and code of conduct Show less

  • Director of Production & Quality Control

    Jan 2020 - Feb 2021

  • Quality Systems Manager

    Jan 2019 - Dec 2019
• 

  Prosperous Goods

  Apr 2021 - Sept 2021

  Director Operations Training

  Assisted the owner investors by developing private label products to focus sales through the Amazon Etsy, and Ebay sales platforms (eCommerce). One of the owners and I in order to ensure the best procedures were followed, including focusing on proper due diligence for products, took a training course (Freedom Ticket by Helium 10) on how to launch private label products on Amazon and understand (FBA) Fulfillment by Amazon. • Created procedures manual and SOP, on finding, vetting, and launching products• Conducted training for 3 interns brought in to staff the sales projects• Conducted test launch Show less

• 

  Brigham Young University - Idaho

  May 2022 - now

  • Associate Registrar

    Jan 2023 - now

  • Transfer Evaluation Business Systems Analyst

    May 2022 - Jan 2023