Nissim Acheroff

Experience

• 

  Visionix

  Jan 2015 - Jan 2022

  ● Led a technical support team providing support to Tier 1 (hotline) and Tier 2 (field technician) for our 5 subsidiaries and 50 distributors worldwide. Conducted investigations of escalated issues requiring a higher level of personalized care.● Demonstrated hands-on experience in troubleshooting and fixing client issues through remote connection, including diagnosing problems and scheduling field technicians for hardware concerns. Followed up with clients to ensure satisfaction with resolution efforts.● Developed and delivered training programs to new tech support specialists worldwide. ● Prepared variety of different written communications, reports, and documents to ensure smooth operations. ● Working closely with the R&D team to provide a solution. ● Served as a focal point for R&D, product and engineering on all field bugs, mechanical issues, feature requests.● Exceeded goals through effective task prioritization and great work ethic.● Developed and maintained courteous and effective working relationships.● Working with ticketing system as SAP Field Service Management and SysAid ● Document solutions, procedures, best-known methods, repair reports, KPI’s and administrative.● Provide out-of-hours coverage as part of an on-call rotation schedule for SLA support as needed.Key Achievements ● Certificate of Excellence for meeting the objectives (KPI) of the service contracts (SLA). ● Promotion to team leader. Daha az göster

  • Tier 3 Technical Support engineer

    Jan 2016 - Jan 2022

  • QC Inspector

    Jan 2015 - Jan 2016

  • Warehouse Worker

    Jan 2015 - Jan 2015
• 

  Comblack

  Jan 2023 - Jan 2024

  DevOps Engineer

  • Manage the deployment, maintenance, and upgrades of Azure DevOps.• Support 10+ project systems from inception to production.• Design and implement comprehensive CI/CD processes for automated deployments to test and production environments.• Collaborate with development managers to troubleshoot issues across the development-to-production pipeline.• Guide the organization's adoption of Kubernetes from development to production, working extensively with Docker, Kubernetes (Tanzu), Azure Pipelines, Git, and Helm.• Create Grafana dashboards to monitor Kubernetes-based systems using Prometheus metrics.• Author scripts to automate and streamline manual processes, improving efficiency and reliability.• Manage the corporate software repository & provide configuration management support for TFVC and Git repositories, facilitating infrastructure-development integration. Daha az göster

• 

  Israel Ministry of Justice

  Jan 2024 - now

  DevOps Engineer