Jocelyn Sampson-Dickerson

Experience

• 

  McDonald's

  Jun 2019 - Jan 2020

  Crew Member

  At McDonald's my duties included:• Worked several different stations during each shift to provide optimal coverage and meet production goals.• Kept work areas clean, organized, and safe to promote efficiency and team safety.• Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.• Developed strong relationships with coworkers.• Maintained a productive, efficient approach to all tasks.• Brokedown boxes and cartons, disposing of refuse in proper cardboard receptacles.• Successfully communicated with all team members to navigate job duties and complete daily tasks. Show less

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  Texas Roadhouse

  Aug 2020 - Dec 2021

  Hostess Trainer

  - Greeted customers warmly upon arrival and provided a friendly and warm presence throughout dining experience.- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.- Answered customer questions about hours, seating, and menu information.- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• 

  MARSHALLS LLC

  Jan 2022 - Mar 2022

  Sales Associate

  - Maintained clean sales floor and straightened and faced merchandise.- Greeted customers, helped locate merchandise, and suggested suitable options.- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.- Promoted offerings by expression passion for company brand, products, services and solutions to customers.

• 

  Cracker Barrel

  Mar 2022 - Aug 2022

  Server

  - Greet and seat guests, present menus, and offer beverages.- Provide exceptional customer service and address guest inquiries and complaints.- Accurately take orders and ensure timely delivery of food and beverages.- Recommend specials and upsell items to enhance guest experience and boost sales.- Maintain cleanliness of dining area and restock server station supplies.- Collaborate with team members to ensure smooth operations.- Process payments and balance cash register at shift end.- Adhere to health and safety regulations and company policies. Show less

• 

  Kent State University

  Sept 2022 - now

  - Responded to any emergencies as instructed and with utmost efficiency.- Inspected facilities for adherence to fire, hazard, and safety guidelines.- Communicated safety performance and progress to management and employees to provide up to date information.- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.

  • Senior Safety Assistant

    Feb 2024 - now

  • Safety Assistant

    Sept 2022 - Feb 2024
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  IBT Industrial Solutions

  May 2024 - Aug 2024

  Strategy Intern

  - Developed strong communication skills- Assisted with recruitment and interview scheduling- Worked on and helped deliver training materials- Organized and maintained company data- Contributed to marketing campaigns and social media- Provided support across various departments

• 

  University Tees

  Jun 2024 - now

  Campus Manager

  - Works with college students and organizations to design and order custom apparel and promotional products- Build Customer Relations- Facilitating Sales- networking with organizations and businesses- Help facilitate the creative/design process