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Luke Defina

Luke Defina

Research Analyst

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location of Luke DefinaAustralia

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  • Timeline

  • About me

    UX Designer at ING

  • Education

    • UNSW

      2015 - 2018
      Bachelor of Economics Economics

      Activities and Societies: Business Society, UNSW Microfinance Consulting Group

    • Harvard Business School Online

      2023 - 2023
      Design Thinking and Innovation

    • Academy Xi

      2020 - 2020
      User Experience Design Elevate

      - Gained an understanding of the end-to-end process of user experience including research, gathering insights wire-framing and prototyping. - Gained a tool-kit of user experience skills and abilities across a number of softwares.

    • Barker College

      -
      High School Diploma

  • Experience

    • Camino Research & Strategy

      Mar 2017 - Feb 2018
      Research Analyst

      - Camino is a boutique market research and consulting agency specialising in offering evidence-based advice for business success. Their key clients are Toyota, Lexus, NRMA and Thrifty. - My primary role was to analyse brand tracking, pricing studies, market trends and innovation.

    • Austern International

      Jul 2017 - Jul 2017
      Student Consultant

      - Consulted for Navanti Holdings, a venture capital company, by creating a marketing campaign for a new subsidiary they are planning to launch in late 2017, which ranked #1 for the challenge. - Consulted for Outcome.life, a startup providing career consultation for domestic and international students, by creating a marketing strategy in order to increase their presence as internship providers and career consultants. - Collaborated with an international team of multi-disciplined individuals to develop strategies, had to meet tight deadlines, and utilised a variety of skills from graphic design to data analysis to create strategies.- Received a return offer as a facilitator. Show less

    • Austern International

      Oct 2017 - Jul 2018
      Program Facilitator

      - Austern aims to develop career skills through 3-week intensive bootcamps that involve skills workshops and consulting challenges within real companies. - Responsible for marketing strategies to reach tertiary students worldwide, as well as interviewing potential future participants. - Responsible for creating strategic partnerships through seeking out, securing, and maintaining relationships with firms in Hong Kong ranging from small start-ups to large corporations. Partners we secured for the January 2018 program were MwI and FDM.- Responsible for program management through facilitating and overseeing the activities and performance of over 25 participants on a day-to-day basis over a 3-week period. Also required to run workshops and ensure smooth operation of the program. Show less

    • Westpac

      Feb 2019 - Aug 2023

      Rotated across three teams within Digital & Marketing.- Product Owner, Digital Delivery. - Digital Solutions.- Business Analyst, Digital Delivery.

      • User Experience Designer - CX Transformation

        Apr 2022 - Aug 2023

      • Digital Solutions Manager - Capabilities and Innovation

        Jan 2020 - Apr 2022

      • Digital Graduate

        Feb 2019 - Jan 2020

    • ING Australia

      Jan 2024 - now
      UX Designer

  • Licenses & Certifications

    • User Experience Design

      Academy Xi