Ines Hilario

Experience

• 

  TMN

  Mar 2005 - Feb 2006

  Customer Service Representative

  Customer and Agent Services Support Services Activation; Information; Claims Management; Contracts

• 

  Allianz Life

  Apr 2007 - Jun 2008

  Customer Service Representative

  Support to Insurance Claims such as Auto, Property and Life insurances; Sales; Accident Support andInformation; Complaints Management.Processes opening and booked appointments with insurance experts and rental agencies.

• 

  Real Seguros

  Jul 2008 - Jul 2009

  Customer Management

  Claim Manager in the branches of Auto and Property; helped customers to deal with Claim Complains, Compensation and Benefit Payments; Administrative tasks; Life and None life insurance policy; Insurance brokers support.

• 

  Montepio

  Nov 2009 - May 2011

  Customer Management

  Administrative work and personal Customer Service; Cashier and all kind of cash operations; Client’s Retention; Credit Management; Investment products; Insurance; Active Sales with targets.

• 

  Herbalife

  Jan 2011 - Jun 2024

  Independent worker

  Self-employed in a Nutrition Club; Engaged daily with interviews and selection, team management & training, daily meetings & briefings and nutrition club services such as Wellness Coaching and Sales; Ability to profile individuals quickly and to address their specific needs, for both the recruitment of staff and the acquisition of new clients.

• 

  Teleperformance

  Apr 2015 - now

  Working at Employee Support Department: giving support to agents since their entrance in the company and all the administration work associated to the function.

  • HR Business Partner

    Jun 2024 - now

  • Senior Career Advisor

    Oct 2019 - Jun 2024

  • Human Resources Technician

    Apr 2015 - Sept 2019