Brittany Jackson, MHRM, SHRM-CP

Experience

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  Divine Services Corp.

  Nov 2016 - Jul 2017

  Corporate Office Manager (Human Resources Generalist)

  • Fostered employee engagement and inclusion by developing and assessing programs like engagement surveys, employee handbooks, newsletters, and relationship workshops, enhancing team cohesion and workplace culture.• Managed payroll processing for 5+ locations, ensuring accurate and timely compensation for approximately 100 staff.• Researched employment laws across multiple states to ensure compliance with labor regulations and support HR policies.• Designed and evaluated training and development programs to address organizational needs and support employee growth.• Developed vendor relationships and benefits programs by researching provider options, recommending plans, and facilitating employee enrollment to ensure satisfaction and cost-effectiveness.• Supported start-up operations by conducting market research, ensuring regulatory compliance, and processing applications.• Contributed to diversity and inclusion policies, providing guidance to managers and employees while promoting an inclusive workplace culture. Show less

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  Kforce Global Solutions, Inc.

  Sept 2017 - Nov 2018

  Payroll Specialist

  • Processed salary and hourly (union and non-union) payroll for 10,000+ US and Canadian employees.• Entered and audited data in ADP HRIS, including taxes, garnishments, child support orders, deductions, allowances, short-term disability (STD), and direct deposits, resolving errors proactively.• Created and analyzed payroll metrics to identify trends, improve processes, and enhance efficiency.• Partnered with HR Managers to align payroll processing with union contracts and organizational policies.• Ensured data accuracy and compliance by entering new hire information and maintaining payroll records.Key Results:• Implemented a streamlined short-term disability process, reducing processing time and eliminating overpayments. Show less

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  Prysmian Group

  Jun 2021 - Jan 2022

  • Managed cash application and customer reconciliations, ensuring compliance and accuracy.• Led customer claims resolution, analyzing trends and driving process improvements.• Developed training documents for Inside Sales Reps (ISRs), streamlining processes and reducing errors.Key Results:• Reduced claims processing time through optimized workflows and training.• Contributed to a seamless SAP transition, enhancing system functionality and staff adoption. • Assisted HR in creating a Workday training program for Inside Sales Reps, improving training efficiency and adoption.• Designed onboarding checklists and organized training materials to streamline new hire processes.

  • Accounts Receivable / Claims Specialist

    Nov 2018 - Jan 2022

  • Cross-functional Human Resources / HR Support

    Jun 2021 - Sept 2021
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  HR Xpress, LLC

  Aug 2021 - Jan 2022

  Recruiter

  • Sourced and recruited candidates for hard-to-fill and niche roles.• Drafted executive summaries and presented well-qualified candidates to hiring managers.Key Results:• Acquired 10 successful candidates within required timeframes for difficult-to-fill customer service roles, including bilingual candidates with technical skills.

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  Levi Strauss & Co.

  Jan 2022 - Apr 2024

  Human Resources Coordinator

  • Coordinated talent management cycle, including job fairs, interviews, offers, onboarding, and orientations.• Engaged in employee relations, including conflict resolution, managed annual and pulse employee engagement surveys, and coordinated employee wellness activities.• Conducted investigations, made recommendations to achieve win-win solutions, and ensured compliance.• Labor relations; maintained strong partnership with Union officials, recorded and published Leadership Steering Committee (LSC) minutes, assisted in LSC negotiations to establish side letters, and upheld contractual obligations by coaching leaders.• Conducted exit interviews, analyzed data to identify trends, and made recommendations to reduce turnover.• Supported new hire and annual benefits enrollment, administration, and ADA / FMLA accommodations.• Coordinated mandatory and voluntary training across departments.• Prepared HR reports and metrics for senior leadership.• Supported HR projects, such as diversity and inclusion initiatives, health and safety programs, and workplace recognition events, while facilitating alignment between local implementation and corporate initiatives.Key Results:• Implemented tracking and reporting for sign-on bonuses, thus eliminating duplicate payments and saving approximately $10,000 annually.• Improved local recruiting by implementing new onsite drug screen procedures and enhancing communication, thus reducing candidate processing time by 4 days.• Implemented “Temp-to-Regular Conversion” Standard Operating Procedure, reducing conversion time and double payroll processing.• Managed employee engagement survey, resulting in a 3% increase in participation from the previous year. Show less

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  Welding Alloys Group

  Apr 2024 - now

  Sr. HR Generalist

  • Report directly to the President of USA Operations, serving as the primary HR leader in the USA, overseeing key HR functions such as recruitment, employee relations, compliance, onboarding, training, and policy development across multiple locations and states to align HR strategies with business goals.• Lead the execution of HR initiatives, including talent acquisition and workforce planning, to build a strong talent pipeline and support retention strategies.• Act as a strategic liaison between leadership and employees, proactively addressing workplace concerns, supporting policies and compliance, managing FMLA processes, and facilitating transparent communication.• Develop and implement HR policies and programs, providing policy interpretation and guidance on complex employee relations issues, and ensuring compliance with regulations.• Partner with senior leadership to align HR initiatives with business goals and drive continuous improvement.• Align with corporate and local leadership to drive employee development initiatives, identifying key training opportunities and implementing programs that support employee engagement.• Collaborate with external partners, including staffing agencies and benefits providers, to optimize resources and enhance employee services.Key Results:• Streamlined new hire and termination processes by digitizing workflows, consolidating paperwork, and establishing clear guidelines, thus improving efficiency, record-keeping, and compliance across locations.• Revamped and modernized the employee handbook to align with current regulations and company culture, enhancing clarity, consistency, and compliance while supporting organizational growth. Show less