Stanley Liu

Experience

• 

  Vodafone

  Jan 2019 - Feb 2019

  Junior Technician

  ● Contracted Junior Technician for the Windows 10 migration for Vodafone.● Assisted employees with the migration to Windows 10, providing timely technical support.

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  DTSL

  Aug 2020 - May 2022

  Desktop Support Engineer

  ● Contracted to Health Alliance for the Windows 10 migration project, providing hands-on desktop support and setup.● Offered technical assistance in-person or via email, chat, or telephone, contributing to a smooth migration process.● Assisted with the installation and troubleshooting of Office365, ensuring seamless integration.● Escalated problems to Health Alliance when issues arise with windows 10 compatibility.

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  Millennium Hotels and Resorts

  May 2022 - now

  Junior System Administrator

  • Monitor system logs, security events and network traffic, actively practicing problem management and responding to any events or escalating them. Reducing Incidents from occurring by up to 15% during working hours. (e.g. Nagios and PTRG).• Provided tier 2 technical assistance via email, phone and through tickets to 500+ users with experience explaining non-technical jargon. Which can range from troubleshooting Office 365 issues, NAC switch configuration, and resolving network issues. • Maintained accurate documentation of assets/process and created documentation to help support helpdesk with common questions resulting in a significant reduction of time spent on tickets by up to 50%.• Proactively recommending solutions to improve and update the IT infrastructure showing initiative. Examples include creating standard images for deployment saving 50% of time, updating GPO policies for future use, and the inclusion of MDM.• Deployed and implemented security patches/updates on assigned physical servers and virtual machines (VMware Vcenter), ensuring continuity and security of services.• Responsible for managing and troubleshooting all laptops/desktops and tablets as required ranging from user laptops to front of office Windows PC.• Contribute to project work independently and collaboratively, demonstrating the ability to work autonomously while seamlessly engaging with team members.• Liaise effectively with third-party vendors, and co-workers in different departments, demonstrating Interpersonal skills while also fostering relationships.• Implemented sysprep/GPO/NTLite and PowerShell scripts to create standardized system images, reducing deployment time and configuration errors.• Managed the WMS (Wyse management studio) system of all thin clients using Citrix deployed at all hotels ensuring efficient deployment and ease of use. Show less