Les Helyes

Experience

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  Cooperative of American Physicians

  Jul 1988 - Jan 1997

  Operations Manager — MIS

  Project managed migration of Legal Dept. from stand-alone PCs to Novel network. Developed and trained entire staff on new technologies, Developed and presented training classes to attorneys, paralegals and support staff in Microsoft Office products and proprietary systems as well as soft-skills. Presented soft-skill training sessions to European offices.

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  Showtime Networks Inc.

  Mar 1997 - Jun 1997

  Classroom Teacher (Contract)

  Provided hands-on training to various levels of staff in use of Microsoft Office Products, including Word, PowerPoint, and Excel.

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  JeTECH Data Systems (now ADP)

  Aug 1997 - Sept 1999

  Sr. Training Specialist/Team Leader

  Supported custom time and attendance software implementation process at Fortune 1000 companies, Extensive travel throughout North America.

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  SMART Design & Training LLC

  Sept 1997 - Dec 2015

  Principal

  Using ADDIE, SMART Design & Training LLC (SDT) has been supporting learning and educational initiatives since 1995. As Learning & Development Specialists, we serve a broad range of clientele and excel at delivering eLearning solutions on time, on target and on budget. In other words, we are at home in diverse environments and thrive in fast-paced, deadline-driven cultures.Particularly enjoy and thrive in an entrepreneurial environment. Start-up companies go to the top of my list.Recognized for exceeding quality, quantity and time standards as well as elevating Training Department’s reputation, SDT is experienced at bringing corporate universities (LMS) online, on time and under budget. Show less

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  Digital Theater Systems, Inc.

  May 2000 - Jul 2005

  Manager of Corporate Training

  First contact with DTS was as consultant for CRM (Goldmine) implementation project. Efforts in this position led to offer as Manager, Enterprise Systems & Training. Responsibilities and accomplishments included: researched and developed 5-year corporate program covering pc and soft skill (leadership and management development) training; project managed development, implementation and roll-out of CRM/Call Center System (HEAT); developed and facilitated customized training for headquarters and UK branches; determined training opportunities through meetings, needs assessment and testing; effectively facilitated, coordinated and conducted training sessions, classroom, one-on-one and WebEx; developed teaching aids such as handbooks, job-aids, multi-media visual aids, computer tutorials, and other reference works; researched, tracked and implemented systems to measure training efficacy Show less

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  Countrywide Home Loans, Inc.

  Oct 2005 - Sept 2006

  Sr. Learning & Development Specialist (Contract)

  As Sr. Learning and Development Specialist at Countrywide Home Loans, Institutional Mortgages Services Group, Learning & Professional Development Department, facilitated training on Countrywide’s proprietary software programs, GEMS. Successes included: improved training efficacy by adding accelerated learning techniques and activities; improved pass rates and scores from 83% to 90% and 87% to 92%, respectively; project managed documentation and training on new imaging system, Captiva; developed system documentation (process and procedures) for proprietary software systems; developed training materials such as job aids, visual aids, quick reference guides. Show less

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  WellPoint Specialty Products

  Oct 2006 - Jun 2007

  Sr. Technical Trainer (Contract)

  Researched and developed effective training solutions in support of new-hire orientation and new product launches.

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  Kaiser Permanente

  Oct 2007 - Dec 2008

  ELearning Developer (Contract)

  Support new system implementation by developing training courses and materials for internal and external usersWork with external and internal resources to understand user needs & expectationsConsult with the QA team to test and document the systemDevelop training materials for brokers, underwriters, and customer service reps

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  WellPoint

  Jun 2010 - Sept 2011

  Senior Instructional Designer (Contract)

  Supporting Training/Marketing Departments by developing/modifying/converting training modules to CBT (eLearning). Presented at annual Sales Conference.

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  Training Folks/Bank of America

  Jun 2010 - Oct 2010

  Associate Readiness Facilitator (Contract)

  Support implementation of new Customer Relationship Manager (CRM) role by:— Using Virtual Instructor Lead Training (VILT) technology, facilitate meetings with current Bank of America staff to support their transition to the CRM role— Be familiar with role needs, requirements, and appropriate regulatory directives— Provide learner with a positive introduction to new duties and responsibilities— Model behavior for participants to emulate 'caring' customer focused service— Work with SMEs and Performance Coaches to ensure learning objectives are met Show less

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  AltaMed Health Services

  Nov 2010 - Nov 2011

  Interim KLMS Project Manager (Contract)

  Supported learning initiatives for 1200+ employees by managing the implementation of Corporate University (Knowledge and Learning Management System) with a 10-person intra-departmental team. Developed eLearning modules to introduce LMS concept (why and how to use the system); working with Medical and Administrative Department Heads, developed 8 Ethics Modules and 2 mandated Quality Assurance Modules. Achieved 98% completion rate. Implementation was achieved ahead of schedule and under budget.

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  Berkeley Judge/DaVita

  Nov 2011 - Feb 2012

  Software Trainer/Implementation Specialist (Contract)

  Train clinical staff on hemodialysis monitoring software systems.

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  Los Angeles Department of Water and Power

  Mar 2012 - Feb 2013

  Documentation Specialist (Contract)

  Provide technical services by meeting with and gathering information from Department employees. Preparing documentation from the information gathered in the format prescribed by the client. Visiting various LADWP facilities to meet with the Subject Matter Experts. Analyze gaps in process/procedures and identify training needs.

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  Cedars-Sinai Medical Center

  Dec 2013 - Jun 2014

  EDW Curriculum Developer (Contract)

  Support organization migration from existing data warehouses to new Enterprise Data Warehouse by developing targeted training modules.

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  Cedars-Sinai

  Jan 2015 - Feb 2015

  ELearning Developer — CS Link (Contract)

  Develop eLearning modules to support Epic upgrade.

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  Harbor Freight Tools

  Jun 2015 - Jun 2019

  Sr. Learning And Development Specialist

  Design and development of instructional material (eLearning) for training.Facilitate discovery meetings and conduct interviews to confirm business needs and translate those needs into concrete options for learning opportunities. Work with business partners to define learning solution objectives to ensure the impact can be measured and is linked to business goals.Facilitate the design session with key stakeholders, subject matter experts and project teams.Write concise, creative and effective instruction. Course deliverables include design documents, storyboards, prototypes, instructor and participant materials.Create project documentation including the design templates, standards, style guides, technical specifications, straw models, train-the-trainer and pilot materials.Work directly with subject matter experts to capture course-specific knowledge.Ensure that learning solutions incorporate best practices in adult learning theory.Foster an eLearning culture by being aware of leading edge learning solutions and market trends.Design, develop and implement measurement and evaluation strategies to assess the efficiency and effectiveness of learning solutions on performance. Show less